'Other' Player Options Not Showing

Dec 30, 2015

When I go to my Player Properties, the 'Other' option is not appearing under 'Colors & Effects' and 'Text Labels' for some reason.

I'm trying to edit browser behavior for my course.

Here's an example of what I'm trying to access:

https://community.articulate.com/series/4/articles/changing-the-browser-settings-and-player-size-in-articulate-storyline-2

Thanks,

Tom

11 Replies

Leslie McKerchie
Staff

over 8 years ago12/30/15 at 4:18 pm (UTC)

Hi Tom!

Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:

* Elements of the application are misplaced or distorted.

* Objects are misplaced or distorted when previewed or published.

* Zoomed images don't work as expected.

* Font sizes are incorrect after using the translation features.

Here's how to switch to 96 DPI.

Tom Munz
Author

over 8 years ago12/30/15 at 4:22 pm (UTC)

Hi Leslie,

Thanks for the reply! Unfortunately I just checked those settings and my display is already set to 96 DPI.

Leslie McKerchie
Staff

over 8 years ago12/30/15 at 4:26 pm (UTC)

Hi Tom!

Are you using a Surface Pro by chance? I've seen this discussed before here.

If that's not applicable, I would recommend a repair of your software and see if that corrects your issue.

Tom Munz
Author

over 8 years ago12/30/15 at 4:50 pm (UTC)

Hi Leslie,

I'm using an iMac running Windows 7 via Parallels. I just tried uninstalling and re-installing, but no dice.

Tom Munz
Author

over 8 years ago12/30/15 at 8:51 pm (UTC)

This post was removed by the author

Christie Pollick

over 8 years ago12/30/15 at 8:57 pm (UTC)

Hi, Tom -- Thanks for your response! Would it be possible for us to take a closer look at your file itself, please? I happen to be working on a Macbook Pro, and have Windows 7 running in one of my VMs using VMware Fusion, so I would be glad to let you know if I encounter similar behavior.

Please use the ADD ATTACHMENT button in the bottom right corner and browse/upload your file from there. :)

Tom Munz
Author

over 8 years ago12/30/15 at 9:01 pm (UTC)

Hi Christie,

I would be happy to upload a file, but this is happening on all files I open in Storyline 2, even brand new blank files, so I do not think it would help unfortunately.

I've attached a screenshot of the Player Properties menu, you will notice the 'Other' button with the cog is missing.

Thanks,

Tom

Screen_Shot_2015-12-30_at_4.00.12_PM.png

Christie Pollick

over 8 years ago12/30/15 at 9:07 pm (UTC)

I see, Tom -- Thanks so much for the clarifications, and beyond what Leslie already mentioned regarding 96 DPI and issues related to using a SurfacePro, this might be one for our Support Engineers to investigate further. I will go ahead and create and submit a support ticket on your behalf and you will be hearing from one of our Engineers as soon as they have had a chance to review your case.

I intend to follow along with their progress and will share updates here for those who may encounter a similar issue and come across this thread seeking answers. Your patience is appreciated! :)

Tom Munz
Author

over 8 years ago12/30/15 at 9:11 pm (UTC)

Sounds good, thanks Christie.

Christie Pollick

over 8 years ago12/30/15 at 9:15 pm (UTC)

Sure thing, Tom, and I wanted to note here that your case (#00721290) has been received in our ticketing system. You should be receiving a confirmation message to that effect via the email address we currently have on file in our system momentarily.

If you should not receive this confirmation, please check your SPAM folder, or let us know, and we will track down the issue! :)