Overlap issue in triggers panel

Hi all

I've been having a recurring issue with the triggers panel since updating Storyline 360 to version 3.27.18822.0. It seems to be reducing the space given to each trigger to a single line, causing a mess of overlapping text.

Trigger panel issue

This can be remedied by shutting and re-opening the slide or - sometimes, not always - by opening and closing the variables panel. However it's happening so frequently that these workarounds are time consuming.

One of my colleagues is having this issue, but I couldn't find an existing thread discussing this so I'm not sure how widespread it is. Is anybody else having this issue?

16 Replies
Thor Melicher

The issue you're reporting has been occurring since the March release of SL360.  I've seen it as well and always attributed it to a screen refresh / memory issue.  Another suggestion that I've seen in the forums is docking / undocking the triggers panel.

Others have reported that previewing projects in the recent update is slow, too.  This was happening prior to the most recent updates in Windows.  Thankfully all who have reported this problem are not seeing it in their published files. :)

Jopney Lein Sotomayor

Hi Ronnie,

I was able to replicate this as well and my workaround to bring back the normal looking triggers panel is to switch from Story View to Form View and switch back to Story View again. 

However, I encourage you to raise a support case for this particular issue to bring this to the attention of the support engineers. Submit a support case here.

-Jopney

Leslie McKerchie

Hi Ronnie,

I'm glad that Wendy reached back out. We are seeing a few reports of the preview being slow and/or choppy in the latest update.

I'll attach this conversation to the report as we track user impact and so that we can share any updates with you here.

If you need to revert to the previous update, check out the instructions here.

Katie (Gokhshteyn) Riggio

Great news, everyone!

Remember when text would overlap in the triggers panel? Well, that issue is now fixed in Update 3.30.19518.0 for Storyline 360!  

Click here to see what's inside and here for how to update Storyline 360 to see those goodies! 

If we can be of any other help, please don't hesitate to let us know!

Lauren Connelly

Hi all!

Good news! We just shipped out Update 31 (Build 3.31.19951.0) for Storyline 360 this morning. This update solved the issue where Preview mode was slow or choppy.

To update, head over to your Articulate 360 desktop app. You will see an "update" button near Storyline 360. Press that, and you will good to go.

If you run into any issues, you can find us here or contact our Support Engineer directly using this link.