When viewing a course we published, some learners see this:
and this:
These seem to be words drawn from slides visited earlier. When cache is cleared and the course plays again, this problem is resolved. However, what is going on & how can we prevent it?
Hi Crystal. There are slide masters, slide transitions, and/or animations just about everywhere, and we collect our data through SCORM Cloud. I haven't been able to nail anything down yet as this is the first I've heard of it. However, if you could provide a list of specific questions we can pose to our QA people, we could start to narrow it down
Thanks for the reply, Wendy. We're happy to help you with that process. The things I look for are browsers that display the behavior and whether it's reproducible in a new file with the same setup. Feel free to loop us into your troubleshooting – We're happy to test your file and confirm if there's an issue on our end.
I tried clicking the link you shared, but I was prompted to log in.
Instead, could you please send us the original unpublished Storyline file by clicking here? We'll delete the file when we're done troubleshooting. Thanks!
7 Replies
Hi there, Wendy. That's definitely disruptive behavior.
We'll put our heads together on it!
Hi Crystal. There are slide masters, slide transitions, and/or animations just about everywhere, and we collect our data through SCORM Cloud. I haven't been able to nail anything down yet as this is the first I've heard of it. However, if you could provide a list of specific questions we can pose to our QA people, we could start to narrow it down
Thanks for the reply, Wendy. We're happy to help you with that process. The things I look for are browsers that display the behavior and whether it's reproducible in a new file with the same setup. Feel free to loop us into your troubleshooting – We're happy to test your file and confirm if there's an issue on our end.
Crystal, if you could do that, I would appreciate it. Thanks! Here is the url: https://modules.fpg.unc.edu/sisep/coaching_module_3/index.html
Hi Wendy!
I tried clicking the link you shared, but I was prompted to log in.
Instead, could you please send us the original unpublished Storyline file by clicking here? We'll delete the file when we're done troubleshooting. Thanks!
Hi Alyssa, the login is open: you can simply enter your name & email. I am not sure it is a Storyline issue, but I have uploaded anyway.
Thanks, Wendy! One of our savvy engineers, Anna, is already looking at your file. You'll hear back from her soon!
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