I uploaded a number of courses to and opigno LMS, however when I clicked the exit button for the courses I get the error message page not found access denied.
I tried publishing the course so many different ways, and yes the goodbye page is in the LMS folder.
Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.
1. Go to the following folder on your computer, depending on your version of Windows:
32-bit Windows C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7
64-bit Windows C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7
2. Open the scormdriver.js file in a text editor, such as Notepad.
3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).
4. Save and close the scormdriver.js file.
5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.
Then republish your course and upload it to your LMS. Let me know if that solves the problem.
Good news! We released an update for Storyline 360 that fixes the 404 error you recently reported.
If you already fixed your courses using the instructions from Leslie, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.
Let us know if you have any questions. We're happy to help!
The latest update (Update 41) of Storyline moves the goodbye.html file back to its original location in your program files. If you’ve customized the goodbye.html file for your Storyline courses, you’ll need to copy and paste your custom file into the following folder on your computer after installing the latest Storyline 360 update.
32-bit Windows C:\Program Files\Articulate\360\Storyline\Content\lms
64-bit Windows C:\Program Files (x86)\Articulate\360\Storyline\Content\lms
4 Replies
Hi Judith,
Thanks for contacting us and sharing the error that you're running into with your published project.
Our team is currently looking into this and I've attached this conversation so that we can share updates with you here as well.
Hi again Judith,
Thanks for reaching out! I'm so sorry you're seeing an error when exiting courses that you published with the latest Storyline 360 update. We'll fix this in our next update, and here's how you can avoid it in the meantime.
1. Go to the following folder on your computer, depending on your version of Windows:
32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\scormdriver_v7
64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\scormdriver_v7
2. Open the scormdriver.js file in a text editor, such as Notepad.
3. Find "goodbye.html" and replace it with "lms/goodbye.html" (including the quotes).
4. Save and close the scormdriver.js file.
5. If you've customized the goodbye.html file, you also need to copy and paste your custom goodbye.html file into the folder from step 1 above. If you haven't customized the goodbye.html file, you can skip this step.
Then republish your course and upload it to your LMS. Let me know if that solves the problem.
Hi Judith,
Good news! We released an update for Storyline 360 that fixes the 404 error you recently reported.
If you already fixed your courses using the instructions from Leslie, you don’t need to republish those courses. The latest update prevents the 404 error from happening in courses that you publish from this point forward.
Let us know if you have any questions. We're happy to help!
Hi Judith,
The latest update (Update 41) of Storyline moves the goodbye.html file back to its original location in your program files. If you’ve customized the goodbye.html file for your Storyline courses, you’ll need to copy and paste your custom file into the following folder on your computer after installing the latest Storyline 360 update.
32-bit Windows
C:\Program Files\Articulate\360\Storyline\Content\lms
64-bit Windows
C:\Program Files (x86)\Articulate\360\Storyline\Content\lms
See this article for details on customizing the goodbye.html file: https://articulate.com/support/article/Storyline-360-Customizing-or-Suppressing-the-Goodbye-html-Page
Let us know if you have any questions. We're happy to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.