Paid subscription for 1 year - but software is still behaving like trial software (functions greyed out)

Welcome input from anyone.

I've downloaded the Articulate 360 app, and installed Storyline 360 but when I create a new project in Storyline, most functions in the ribbon are greyed out.

Can anyone tell me what might be the problem?

I was on a trial of Articulate 360, but that expired a while ago. Using a brand new PC that didn't have the trial version of Storyline on it. 

Bit confused.

thanks

Smarten Up

2 Replies