Passed the quiz but "Fail" layer was shown

I have this weird problem with one of our customer. He passed the quiz with 90% (passing is 80%) but then he got the failed response instead. 

I tried the quiz myself and scored the same 90% as him but I got the Congratulations message. 

Any thoughts on how it could've happened?

5 Replies
Ashley Terwilliger-Pollard

Hi Calvin,

Are you uploading this to an LMS? What's the score you see there? Are you adjusting the showing of the slide layers from the main set up to something more customized - as perhaps its something in your triggers? If you'd like to share the .story file as Louise mentioned we'd be happy to take a look at it - you can post it using the "add attachment" button on the bottom of the reply window. 

Calvin Lo

Hi Ashley, yup it's live in our LMS and aside from aesthetics, the triggers are the default ones for the results slide. 

Just found out that we're getting an unexpected error when generating reports for that particular course in the LMS. Maybe something broke when we upload the course. Will try re-uploading the course to see if that's it.