Pause Button not working

Hi Anna! Happy to help you solve this. Can you share a few key details with me?

• What version of Storyline did you use to design this course?
• Are you using the Play/Pause button in the player?
• Does this problem happen when you're previewing in Storyline, or only after publishing the content?

Hello Alyssa,

Thank you for responding. I am using Storyline 360.  The Play/Pause button is custom made.  I just need it for two slides with layers, not all the slides.  The problem is when I preview in Storyline.  Should I try publishing it and test it?  Did you see the attached file?

Thanks, Anna

Hi Anna,

It looks like the file attachment didn't come through. Can you try again by clicking here to open the discussion, then attaching the file to a new reply?

Also, are you finding that the custom button pauses the slide layer timeline but not the base layer?

Hi,

Yes, the custom button pauses the slide layer timeline but not the audio.

Hi Anna,

Thanks for sharing the course so that I could take a look.

When I hover over the pause button, it is pausing the audio for me. I do see the course pausing as well, which it sounds like you would not like that to happen.

I recorded a brief Peek 360 video to explain and visualize what I'm seeing as well as a possible solution that may work better for you :)

Hi Leslie, the video reply is super; however, I want the audio to resume when the mouse is away from the button. This is the problem that I am experiencing,  It does not resume for me, it stops the timeline and the user is stuck on the slide with not possibility to move on.  I wonder if this is just on my end?

Thanks, and I appreciate your response again.

Got it, Anna. Thanks for the further explanation.

I updated your base slide, layer 10, and layer reason with the reduced timeline.

Notice that the course will progress and the audio on the next layer will play.

A manual trigger will need to be added to resume the audio on the specific layers, but the time opportunity is very short.

I'm still looking for another option to share with you.

Hi Anna,

Popping back in as promised.

Using a click trigger vs. mouse hover trigger may work best for what you are building.

I was not able to get the hover to work as you expected and will be reporting this as a possible bug.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Hello Leslie,

This will not work because there is no trigger to resume the paused audio after you click (unless I am not aware).  I may have to remove the custom button all together.  Bummer, LOL

Thanks again for your help.

Anna