Thank you for contacting us and keeping us up-to-date on your findings.
We do have an issue we are currently looking into related to the seekbar and player buttons not working as expected in IE11 after publishing with the latest update. The problem is specific to those courses that have another slide in the project set to custom controls without a seekbar.
Our forums are a great place to get help from your colleagues and community members, and it is monitored by staff as well. This article covers all of the ways that we provide support, including 24/7 e-mail support with a support engineer here.
Thanks for getting back to me about the problem I have contacted my LMS about the problem and they are looking into it. I just wish someone had gotten back to me sooner. I looked at the forums and it takes way to much time to have to look at all the postings when I could be spending that time working on my projects. I still think your Customer Service could be a lot better then it is.
Good news, we released Update 38 (Build 3.38.21779.0) for Storyline 360 today!
I'm happy to announce that included in Update 38 (Build 3.38.21779.0) is a fix for a recent bug where toggling the Play/Pause button and scrubbing the seekbar wasn't working in Internet Explorer if your previous slide does have seekbar disabled.
7 Replies
I don't understand why your company does not have a support staff you can talk to on the phone.
Can I get some help please, hopefully today!
So it looks like the pause button in Chome works but not in IE does anybody know why this is happening?
You know I have been waiting for 23 hours for some kind of response and I am feeling like we made a big mistake going with storyline.
Your Customer Service is not very good at all.
Hi Richard,
Thank you for contacting us and keeping us up-to-date on your findings.
We do have an issue we are currently looking into related to the seekbar and player buttons not working as expected in IE11 after publishing with the latest update. The problem is specific to those courses that have another slide in the project set to custom controls without a seekbar.
Workarounds:
Our forums are a great place to get help from your colleagues and community members, and it is monitored by staff as well. This article covers all of the ways that we provide support, including 24/7 e-mail support with a support engineer here.
Leslie,
Thanks for getting back to me about the problem I have contacted my LMS about the problem and they are looking into it. I just wish someone had gotten back to me sooner. I looked at the forums and it takes way to much time to have to look at all the postings when I could be spending that time working on my projects. I still think your Customer Service could be a lot better then it is.
Cheers, Rich
Hello!
Good news, we released Update 38 (Build 3.38.21779.0) for Storyline 360 today!
I'm happy to announce that included in Update 38 (Build 3.38.21779.0) is a fix for a recent bug where toggling the Play/Pause button and scrubbing the seekbar wasn't working in Internet Explorer if your previous slide does have seekbar disabled.
Make sure to update your Articulate 360 Desktop app to take advantage of the recent bug fixes and new features!
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