hello, does anyone know the effect that the synchronization is wrong after pressing a pause button? I aput a Play/Pause button on each page with the trigger "pause timeline "continue timeline".
When I click "pause" the timeline is paused, no matter if it's the animation or the soud, but when I click it again to continue the timeline, the animation is faster, than the sound.
We are not using the Storyline player, but created an own Player, which simlpy means that we have a fwd/back button, a pause/play button on the master to navigate through the e-learning course. After clicking on pause, the screen is faster than the audio, depending on how long the slide is paused.
I've been working with you on this issue over here- I'm so sorry that this has been causing trouble for so long. Let's keep the conversation going over there!
6 Replies
Hey Sonja!
Sorry that's happening, thanks for letting us know about it. I'm happy to help investigate this with you.
I have a couple questions to start:
Thanks again!
Hey Ali, I'm usind Storyline 3 and have the latest update.
Unfortunaltely I can't share the project, because the customer wouldn't let me.
We are not using the Storyline player, but created an own Player, which simlpy means that we have a fwd/back button, a pause/play button on the master to navigate through the e-learning course. After clicking on pause, the screen is faster than the audio, depending on how long the slide is paused.
Hi Sonja,
Are these buttons you built in a Storyline player or that you created on the slide itself?
If you'd be able to share a copy of the project with our Support team, they can sign an NDA if it's proprietary and confidential?
We created them on the slide itself, but we figured out that's it's also caused by the built in pause button.
Hey Sonja!
I've been working with you on this issue over here- I'm so sorry that this has been causing trouble for so long. Let's keep the conversation going over there!
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