Pause timeline causes delay in synchronization

hello, does anyone know the effect that the synchronization is wrong after pressing a pause button? I aput a Play/Pause button on each page with the trigger "pause timeline "continue timeline".

When I click "pause" the timeline is paused, no matter if it's the animation or the soud, but when I click it again to continue the timeline, the animation is faster, than the sound.

Kind regards, Sonja

6 Replies
Ali Goulet

Hey Sonja!

Sorry that's happening, thanks for letting us know about it. I'm happy to help investigate this with you.

I have a couple questions to start:

  1. What version of Storyline are you using? 
  2. Can you share your .story project file here so I can take a look? You can add it as an attachment right to a comment in the thread.

Thanks again! 

Sonja Seebach

We are not using the Storyline player, but created an own Player, which simlpy means that we have a fwd/back button, a pause/play button on the master to navigate through the e-learning course. After clicking on pause, the screen is faster than the audio, depending on how long the slide is paused.