I'm working on a revision to a slide that seems to have broken in the following way: The timeline pauses for a learner interaction. When the learner resumes the timeline, the audio picks up about 1 second before the pause... replaying that last second. This is new and earlier versions of the slide did not do this.
I will fall back to an earlier version and rework the slide. I was wondering if this was a known problem or previously reported?
We haven't seen this reported, so I really appreciate you bringing it up. I'll follow along with your case and share updates here as they're available!
When I pause the timeline then 'resume the timeline' on the base layer by setting a variable on a different layer and watching for the value to change, the audio on the base layer goes back to the start. I want it to pick up at the same point. Is this a known issue? Please could you let me know of it's obvious what i'm doing wrong.
forget the variable and trigger for the moment and try using the pause timeline of base layer option on the slide layer - let me know if that works for you
Thanks for the quick reply. I am using the conditional progress functionality in player so im trying to keep all the audio on the base slide so that once the audio on the base slide has completed the user can’t scrub backwards with the additional layer open as it would mess everything up. I have voiceover that covers the question (on the base slide) and also the option (shown on a layer) so I have audio that still needs to be played when the additional layer is shown . I want the audio to pause whilst the learner clicks a button to select one of two options. So in short(!) pausing the baseline via the layer settings wont work. Is it possible to remove the conditional . The resume timeline seems to be just what I need but I can’t get it to work. Thanks for your help.
I can get the audio to pause ok but i can't get it to resume from the same point with the play media trigger - am i missing something please? Also i have found that if I have a pause media trigger, I have to add a play media trigger right at the very start as the audio doesnt then automatically start.
Great, thank you for the help - it works fine. Not sure where i was going wrong , so I'll copy your example. One thing I have noticed on your example and also on this example is that the audio doesn't play on my iphone. It would be a concern if the same thing happens on ipad etc as the course may be accessed on here and it would be a big problem if the audio didn't play.
17 Replies
Submitted case # 01104378 includes a demo .story file
Hi Sam,
We haven't seen this reported, so I really appreciate you bringing it up. I'll follow along with your case and share updates here as they're available!
Hi Alyssia,
Would you please preview the attached slide and let me know if the audio repeats for you when you click Resume?
I've shortened the audio to reduce the playback time.
Sam
Hi Sam,
A portion of the audio repeated, but not the entire clip.
I see you're still working with Lea, so I'll share this information with her, as well. Let's keep the conversation going in your case! 😊
Please share this information with Lea. Lea seems to think our computers are at fault.
Would you please remove the link to the screen recording? I inadvertently left information there that I would rather keep private.
I would have sent a PM but you've blocked PM to your identity. Not happy to make this post public.
Sam
Hi Sam,
I have shared that information with Lea and removed the link from the posting.
Anytime you want to contact us privately, you can reach us through this form.
Hi there
When I pause the timeline then 'resume the timeline' on the base layer by setting a variable on a different layer and watching for the value to change, the audio on the base layer goes back to the start. I want it to pick up at the same point. Is this a known issue? Please could you let me know of it's obvious what i'm doing wrong.
Hi Stephanie
forget the variable and trigger for the moment and try using the pause timeline of base layer option on the slide layer - let me know if that works for you
Thanks for the quick reply. I am using the conditional progress functionality in player so im trying to keep all the audio on the base slide so that once the audio on the base slide has completed the user can’t scrub backwards with the additional layer open as it would mess everything up. I have voiceover that covers the question (on the base slide) and also the option (shown on a layer) so I have audio that still needs to be played when the additional layer is shown . I want the audio to pause whilst the learner clicks a button to select one of two options. So in short(!) pausing the baseline via the layer settings wont work. Is it possible to remove the conditional . The resume timeline seems to be just what I need but I can’t get it to work. Thanks for your help.
Ok - without seeing the file and the setup can you use the pause media / play media triggersthat will stop the audio when they click on something
Hi Wendy
I can get the audio to pause ok but i can't get it to resume from the same point with the play media trigger - am i missing something please? Also i have found that if I have a pause media trigger, I have to add a play media trigger right at the very start as the audio doesnt then automatically start.
Hi Stephanie, this may work, I use a variable to pause resume and seems to start from where it left off.
https://360.articulate.com/review/content/0735f0dc-1203-4ef6-b782-4a0eb1efcb03/review
File is here: https://www.dropbox.com/s/fd3dgkhvxkrnpzj/PlayPause%20test.story?dl=0
Hi Phil
Great, thank you for the help - it works fine. Not sure where i was going wrong , so I'll copy your example. One thing I have noticed on your example and also on this example is that the audio doesn't play on my iphone. It would be a concern if the same thing happens on ipad etc as the course may be accessed on here and it would be a big problem if the audio didn't play.
https://articulate-heroes-authoring.s3.amazonaws.com/Allison/360/what-is-hipaa/story_html5.html
Thanks again
Stephanie
audio works fine on my iPhone do you have the ringer switched off?
Aha! I did. Ringer off but volume was up, so i might be forgiven a little bit :) . - Thanks Phil
Not you I think it is an iPhone anomaly, completely forgiven!
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