Pausing Timeline / Seekbar Scrub Issue

Hi Everyone,

I'm trying to build a slide that pauses for an interaction, and then continues with further information. I've read through the previous forum posts, and tried the solutions offered there, without luck.

I think the most direct solution is to use a slide layer to pause the timeline. This works perfectly, the first time the slide is played. Unfortunately, if I scrub back and forth along the main timeline, the pause is not re-triggered.

Would anyone have suggestions? I may also try a solution that uses Boolean variables to trigger the pause.

The Seekbar is required by the customer, so I cannot disable it. I could just let it go, and hope the customer doesn't scrub the timeline, but I know at some point they will. And then they'll come to me asking why it doesn't work.

Any help is appreciated.

6 Replies
Stephan Sinka

Julia

I may be missing the mark here but what does changing the Slide layer properties to "No" for "allow seeking" do if not address this?

 

 You stated that  'Unfortunately, if I scrub back and forth along the main timeline, the pause is not re-triggered.

What exactly do you mean by scrub back and forth on the MAIN timeline.... Do you mean the seekbar?

I did create a test slide with objects staggered on the base layer timeline and a hot spot that triggers a layer that pauses the base slide timeline. It works repeatedly  with or without the seekbar and the trigger for the layer always pauses the timeline no matter where in the process( timeline) it is initiated.

Hope its not too late a reply for you, but I just saw this post.

Cheers

S

Julia Koller

Hi Stephan,

Thanks for the response. I did send this through Articulate customer support, I will post their response below. This was identified as a bug and the only solution was to revise the instructions I give my students. 

The issue occurs using the Seekbar on the slide's main timeline (as opposed to the Slide Layers' timeline). If you pass the point where your main timeline is paused, and then grab the playhead of the seekbar and drag it back before the pause, the pause will no longer be triggered. The only way to get the correct behavior, is to pause the Seekbar, drag it back, and hit play.

Here was Articulate's response:

Hi Julia, 

Thanks for contacting Articulate Support! 

I downloaded and tested your file. I was able to replicate the issue if I click and scrub back the file playhead. It will only work if the user does the following: 

-Click pause, scrub the playhead back and hit play. 

-Click back on an early time, directly on the seekbar.   

I have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. You may want to add a note to your users to inform them on how to use the seekbar. 

Just reply to this email if you need more help. 

Regards, 

Cleo Sinues 

Customer Support Engineer 

Julia Koller

Stephan, one more item. The allow seeking feature for the Slide Layer determines which timeline is shown to the User on the seekbar. So when the Slide Layer is triggered, if Allow Seeking is set to yes, the seekbar will change from representing the main timeline, to representing the Slide Layers' timeline. It will change back, when the Slide Layer timeline is complete. Allow Seeking, in itself, does not start or stop the main Timeline, only the "Pause Timeline of base layer" feature does this.

Stephan Sinka

Julia

Thank you for the quick reply and explanation!

DId you try my example? Because I do have a seek bar only on the main slide timeline and every time I hit the trigger that reveals the layer, everything pauses (as it should). Upon closing the layer the timeline resumes and I can grab the playhead of the seekbar and drag it back  to anywhere before the pause spot, and it works fine.

Sorry if i'm  not understanding the problem. The only difference I see is that when I close the layer the timeline resumes, so dragging back the playhead even on a paused timeline reveals nothing on the slide until I close my layer. That closing action seems to allow the pause to work repeatedly from any point.

PLease let me know what I'm missing (its odd asking for help to see a problem).

Cheers

S