I'm the IT rep here for the company and I'm trying to get this solved for our HR dept that needs to use your software, particularly Storyline. We are still unable to download this for 2 people in HR where the attached screenshots show what's happening.
We have gone through the necessary troubleshooting steps including disabling the antivirus but still unable to download it. Can you please advise as it is getting frustrating and have not heard back from 2 emails sent to your support. We are paying customers!