PDF 404 - SF LMS
May 19, 2020
By
Lucy Pieper
Hello, I have a trigger built into my piece so that when they click on a link - it will open up a pdf. I've used this function previously without issue.
Here is the rub: we have moved to a new LMS (SuccessFactors) - and I have loaded this course - but the pdf is not loading. Rather, it's giving us a 404 error (not found).
The system appears to be attempting to redirect the Learner to our share drive where the document is actually stored . . .it should be directing it to the copy that was exported into the SCORM file.
Thoughts on how to resolve?
3 Replies
Hi Lucy,
Thank you for reaching out and letting us know!
There could be a few reasons why that error message is appearing. I wanted to share a resource with you where different solutions were shared that I hope will help! This community thread should point you in the right direction:
Thank you for replying. Originally, that was one of the first things I tried was to modify the file the name but it wasn't working. In the end, it turned out to be the file path was too long!
Another common cause of odd behavior, Lucy! Glad you narrowed it down.
In the future, keep the best practices described here in mind.
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