Performance
Jun 11, 2012
We downloaded the trial version of Storyline last week - it worked fine. Opened fast, no problem.
We then entered our activation codes following the purchase of the necessary license and this tool has all but ground to a halt - there is a SIGNIFICANT reduction in performance of the application.
Any ideas why? I had really hoped that this would be improved in Storyline - it was really bad in Articulate Studio '09 - which I experienced as a memory-hungry, memory intensive application.
1 Reply
Hi Anne,
I apologize for the issues that you're having. We spent a lot of time optimizing the performance of Storyline. Can you submit a support case to us with your .story file? Also, when submitting the support case, you'll have the option to record a screencast. If possible, please record one showing the issue that you're experiencing.
http://www.articulate.com/support/contact/
Finally, be sure to include some details about your system including:
Operating system (XP, Vista, Windows 7, or Mac via Parallels)
Details about your environment including whether the .story file is located on a network drive or you're working in a Smartcard environment
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