Performed Storyline update and now triggers not functioning properly
Jun 09, 2020
Hello everyone,
I have been working on a fairly large project for the past year. The project is in Rise but we use Storyline blocks to add practical application blocks.
The issue: I recently applied an update to Storyline and triggers that once worked prior to the update have now stopped working.
In the testing that I've done, it seems to be fine when I build the interaction from scratch. But if I build it, save the file, and then edit the triggers they no longer work. Essentially what I have done is build a template for this activity and then re-save the file with a new name, so as to avoid building the interactions from scratch each time.
Are we no longer able to edit triggers to change outcomes? I'd love to hear if anyone else has run into this problem. Or is a Staff member is aware of the issue? I can post the two test files if that helps. Please let me know.
Thanks so much
Nicole
4 Replies
Hi Nicole1
We're happy to help!
I'd like to start off by testing your files on my end. You shouldn't see any changes with the way triggers behave. Would you mind attaching the files to this discussion? If you prefer to share the files privately, feel free to use this private upload link.
Either way, we'll take a look at the files and share what we see on our end.
Hi Lauren - here are the testing files I created. So when I open each file they work fine. If I save them as a new file name and edit the triggers (i.e. speed/flow is now Bronze instead of Gold) they seem to get wonky.
Please let me know if you need any further details - I'd be happy to provide further information.
Hi again Lauren,
I am now having more issues with courses previously created. One I am trying to work on opens and then when I try to do any work it just closes out of nowhere. When reopened - it says I need to save the "recovered" version.
Am I am be to back this update out? Everything was working well before this update and now I am continually having problems which are having real implications on our deadlines and client requirements. Please provide guidance.
Thank you in advance.
Nicole
Hi Nicole,
Happy to help here!
If you would like to revert to a previous update, you can do so from the Articulate 360 desktop application by clicking on the ↓ arrow >> then clicking on Other Versions:
We have a great resource that provides more details on this here:
In regards to your file, may I ask if you could share a screen recording of the issue? That would help out greatly so we can look into the best next steps!
This discussion is closed. You can start a new discussion or contact Articulate Support.