Persistent error: "Invalid URI. Load of media resource failed."

Jun 15, 2018

Hey everyone,

I've been running into this error message when I view my course in the browser:

"Invalid URI. Load of media resource failed."

It manifests in the course videos not loading properly, and an infinite loading wheel stalling the course.

Has anyone else run into this error message before? I'm not sure how to address it.

Here's a link to the course:

http://files.foodallergy.org/video-library/storyline/RecognizingandRespondingtoAnaphylaxis/story_html5.html

Thanks!!

 

11 Replies
Carly Price

Hi Leslie - thanks for your response! This has really been a source of frustration, and I've been trying to pinpoint the source of the issue for a couple of months now. 

The link is to where the content is hosted on a web server. I've also tried it on different servers, same error. See screenshot of the error below. 

Leslie McKerchie

Hi Luis,

Thanks for reaching back out and confirming. Sounds similar to what Carly was experiencing, but as Alyssa mentioned, we did not reach a resolution and we were actually unable to replicate.

If we could take a look at your file, that would be great. Sounds like we need to get to the bottom of the error you're seeing.

Please share your .story file directly with our support engineers via this link here.

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