I'm getting an error when I attempt to change the browser settings in the player properties. I properties revert back every time I get the error, so I am unable to alter them. The file is an upgraded SL1 file. Is this a known bug?
What version of Storyline are you using to update/open the file with?
I'd be happy to take a look if you are able to share the .story file. If you cannot share here in the forums, you are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
I was using Storyline 360 to import the file. I eventually found a workaround by importing the file into Storyline 2, then saving it and importing that file into SL360. The issue wasn't native to that particular file, I tried half a dozen SL1 files and experienced the same error every time.
The issue remains with SL1 files imported directly into SL360, but for now that's the best workaround we've come up with.
If you cannot share here in the forums David, you are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
8 Replies
Hi David,
What's the error message that you're seeing?
Also you mentioned it's an upgraded SL1 file, but what version are you editing it in now?
Hey David,
What version of Storyline are you using to update/open the file with?
I'd be happy to take a look if you are able to share the .story file. If you cannot share here in the forums, you are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
Hi there Ashley and Leslie,
I was using Storyline 360 to import the file. I eventually found a workaround by importing the file into Storyline 2, then saving it and importing that file into SL360. The issue wasn't native to that particular file, I tried half a dozen SL1 files and experienced the same error every time.
The issue remains with SL1 files imported directly into SL360, but for now that's the best workaround we've come up with.
Thanks for the update David. I'm glad that you've been able to identify a workaround.
I just created an SL1 file, updated directly to SL360, and edited the Player Properties and did not run into any errors.
Any chance you could share an SL1 file for us to take a look and attempt at updating?
Hi Leslie,
I'm afraid I can't share the file at the moment. Let me see if I can get approval.
If you cannot share here in the forums David, you are welcome to share it with me directly here. Just please be sure to include the forum url/link as well.
Hi Leslie, I got a go ahead on that, so I've uploaded the file to the link you provided. Thanks!
Thanks David!
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