2 Replies
Ashley Terwilliger

Hi Bess and Lori,

If you had purchased photograph characters with Storyline 1 or 2 you can still use those in Storyline 3. It sounds like you may need to reinstall them, and if you don't have access to the install link or serial number any longer our Support Team is happy to help! Reach out and let them know what you've run into, and if you know the email address those items were purchased with that'll help track it down faster!