As of last Thursday, 4/9, all of my photographic characters are gone except for Autsumi. I was using a male picture in some other courses I was designing. When I go into that template, he shows up but he's not available in the menu. Also, all of my slides are thrown off. Help!
Is it possible they got removed or deleted from your system? You may want to look at redownloading the file(s) that you received in your product confirmation and follow the steps here.
It may also be worth checking into the full repair of Storyline as detailed here.
This makes sense. I received a new laptop recently and so did my co-worker. Our I.T. department built both systems and I’m guessing they accidentally deleted these files. I’ll see if I can fix it with your steps below. Thank you so much!
Sounds good Marilyn and just an FYI that replying via email includes your email signature here. You're welcome to edit the post to remove that information.
3 Replies
Hi Marilyn,
Is it possible they got removed or deleted from your system? You may want to look at redownloading the file(s) that you received in your product confirmation and follow the steps here.
It may also be worth checking into the full repair of Storyline as detailed here.
This makes sense. I received a new laptop recently and so did my co-worker. Our I.T. department built both systems and I’m guessing they accidentally deleted these files. I’ll see if I can fix it with your steps below. Thank you so much!
Sounds good Marilyn and just an FYI that replying via email includes your email signature here. You're welcome to edit the post to remove that information.
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