Picture Border Issue in Storyline2

Hi, thank you for looking at the samples. We are not able to upload files, even if it's just a blank page with some sample objects. We are using the workaround of adding borders outside of SL. Hopefully this will not occur in SL 3.0, which we are moving to soon.

We are having the same issue. We are working with courses that were originally published with Articulate Presenter 360. These courses contain many images with a border. The Presenter courses did not have any issue with image borders. We imported the Presenter 360 source files (e.g., PPT, Presenter & Quizmaker) for the courses into Storyline 360. All of the regular slides are displaying the images with the border offset about 2-3 mm. However, all of the images that were imported from Quizmaker are just fine. This is happening in every course.
Have you make any progress on this issue?? Thanks!

Hello Dave and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue with this as well.

Would you be able to share your .story file so that we could take a look? You're welcome to share privately with our team here.

Hello,

I still encounter this issue at random times for different files. I wanted to share this so other users are aware. If anyone has a quick fix, I'd really appreciate it. As a designer with tight timelines, it's really frustrating, but since course development is only part of my role, I can learn to ignore it.

Our organization hopes to move to the latest version of Storyline in the future once we get more funding. After 10 months of using SL2, it's just not consistently reliable for us. With that being said, I'm excited for the latest version :)

Hi Dafne,

Thanks for sharing that here. When you're ready to move to Articulate 360 our team is here to help - reach out to the Sales team to get started.

I don't see a similar issue with picture borders in Storyline 360, but it sounds like David ran into something with Presenter 360. I don't see that he started a case, but if you wanted us to test out your file we're happy to. We can also upgrade it for you to make sure that things are working in the latest version before you upgrade.

If you run into any other snags, let us know! 

I had the same issue in Storyline 360. From what I can tell it occurred when I used the storyline picture tools to flip the image. Image and border both appear correctly if I flip it in an external program and insert the flipped image. Hope this helps someone else or perhaps triggers a fix.

Thanks, Tai for sharing that here. If you have an example for us to take a look at, we're always happy too! 

I too am having trouble with photo borders.

I added a photo, added a border, and am getting whitespace inside the border.

I attached a screenshot from storyline 360, a screenshot from review 360, and the .story file.

Here is a link to the review site: https://360.articulate.com/review/content/af57d4f3-5ac1-4100-a277-58d3cf329c48/review

Hi Paul,

Thank you for those clues and files. Let's dive in!

First, I ran a test in Storyline 360 Update 40 where I also see a thin border during preview and in the published output. Here's a look:

I'm finding that the problem disappears when I export the image and then re-insert it into the same project. Here's are the steps and a short video to see them in action:

1. Right-click the image and select Export Picture
2. Pick Save Picture or Export Original Image
3. Head over to the Insert tab and select Picture from File

Could you give that a try and let me know if you see an improvement?