Pictures missing in preview

I have a project that is like the concentration game; where cards turn over and reveal 2 images that you try and match.

On the "normal" state side of the card i have used a picture as the shape fill. There are 18 of them. When I preview the pictures are not there. If I click a shape the picture appears. If I click the second shape the picture appears. When I select the continue button on the feedback slides and it hides, all the pictures show up. I have tried all different formats of pics. Ideas?

Dave

18 Replies
Aubrey Kaigler

I am having a similar problem, I have created a project, published it and ftp'd to my website, but when I go to the link, I get only a white screen, but the tab show the title of the project. I have tried to publish to web with and with out HTML5 and get the same results.

Can anyone provide some help here?

Aubrey

Christine Hendrickson

Hi Aubrey,

First, try to make sure that you're working with local project files before you publish. I would also recommend checking the name of your project and the image files. If there are any additional spaces, underscores, etc., it may help to remove them.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

It sounds like you're uploading to a server to view the project, and that's good - you'll want to make sure you don't test the published output locally.

If you still have trouble seeing the images in the published project, it may be that the project is corrupted. Try creating a new, blank project and import the slides from the original project. 

This tutorial will walk you through the process:

Importing from Another Storyline Project - E-Learning Heroes

Aubrey Kaigler

Christine,

Thanks for the information. I have opened an trial subscription to Articulate Online and have published and uploaded a version of my project to my account on Articulate Online and the project works fine.

It really isn't just pictures not showing, the project itself doesn't show. If you want to take a look go to the address below;

www.epreparis.com/akaigler/PG/story.html

You get to the page, it show the title of the page but nothing else just a blank screen with no error messages.

Thanks again,

Aubrey

Christine Hendrickson

(Michael, hey!! :) Hope you're doing well!)

Aubrey,

I just took a look as well, and like Michael, I'm able to see the content.

Which web browser are you using? It may help to try clearing your cache, try using another browser (as Michael suggested) or check your Flash version.

Flash Player Help

Let us know how it goes.

Thanks!

Ashley Terwilliger

Hi David,

Thanks for sharing your file here with us. I took a look, and didn't see anything glaringly off but after playing with it for a bit, and duplicating the states for two of the titles and setting those as the starting state - those ones appeared correctly during the preview. I'm not entirely certain the reasoning behind this one (it may be because it's the end of a Friday...) but I remember Kevin thought he knew what was happening, so hopefully he'll chime in here.

In the meantime, I've attached the file I worked on and you'll see the new states which will work for two of the titles. 

Ashley Terwilliger

It's very weird and I can't figure out why it was happening. Some general thoughts/reminders I can offer though that can cause odd behavior are:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

If you have the original image file, can you share it with us here? I'd like to try recreating it in a new Storyline project.