Pictures missing in preview

I *think* I know what the cause is David, but would need to see your .story file to investigate if you care to share.

Thanks Kevin for the offer of help here for David! 

Hi Kevin,

Took the pictures out, but will reinsert so a solution is a vailable for the future.

I am having a similar problem, I have created a project, published it and ftp'd to my website, but when I go to the link, I get only a white screen, but the tab show the title of the project. I have tried to publish to web with and with out HTML5 and get the same results.

Can anyone provide some help here?

Aubrey

Hi Aubrey,

First, try to make sure that you're working with local project files before you publish. I would also recommend checking the name of your project and the image files. If there are any additional spaces, underscores, etc., it may help to remove them.

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

It sounds like you're uploading to a server to view the project, and that's good - you'll want to make sure you don't test the published output locally.

If you still have trouble seeing the images in the published project, it may be that the project is corrupted. Try creating a new, blank project and import the slides from the original project. 

This tutorial will walk you through the process:

Importing from Another Storyline Project - E-Learning Heroes

Christine,

Thanks for the information. I have opened an trial subscription to Articulate Online and have published and uploaded a version of my project to my account on Articulate Online and the project works fine.

It really isn't just pictures not showing, the project itself doesn't show. If you want to take a look go to the address below;

www.epreparis.com/akaigler/PG/story.html

You get to the page, it show the title of the page but nothing else just a blank screen with no error messages.

Thanks again,

Aubrey

Aubrey, I tried your link and I'm able to see the content (see below). Have you tried this in another browser?

(Michael, hey!! :) Hope you're doing well!)

Aubrey,

I just took a look as well, and like Michael, I'm able to see the content.

Which web browser are you using? It may help to try clearing your cache, try using another browser (as Michael suggested) or check your Flash version.

Flash Player Help

Let us know how it goes.

Thanks!

Thanks is very interesting and thank you both for the information. I am using IE 11 and I tried with Chrome as well and still could not see it.

I will try all of your suggestions and will let you know.

Thanks again, and Happy New Year to all.

Success!!, I finally got the website to play on IE, but not on Chrome or Firefox. I will keep working on those two.

I do appreciate the help and thank you all.

Glad to hear there's some progress here, Aubrey! :)

Thanks for keeping us updated!

Sorry all have been away. As soon as I reinsert the pics I will upload so you can see how it is acting.

Here is the file. The tiles are numbered sequencially so 1 and 2 are a match, 3 and 4 and so on.

Hi David,

Thanks for sharing your file here with us. I took a look, and didn't see anything glaringly off but after playing with it for a bit, and duplicating the states for two of the titles and setting those as the starting state - those ones appeared correctly during the preview. I'm not entirely certain the reasoning behind this one (it may be because it's the end of a Friday...) but I remember Kevin thought he knew what was happening, so hopefully he'll chime in here.

In the meantime, I've attached the file I worked on and you'll see the new states which will work for two of the titles. 

Thanks Ashley. Isn't that weird?

It's very weird and I can't figure out why it was happening. Some general thoughts/reminders I can offer though that can cause odd behavior are:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

If you have the original image file, can you share it with us here? I'd like to try recreating it in a new Storyline project. 

I have edited all the states and changed the initial state. It works well now. I believe this is the file I uploaded.

By the way, always work local, path is short.