Pictures on Slide Master losing resolution on Preview

Hi everyone. I have added a couple of icons to my Slide Master - they look fine when I am working in Normal view but as soon as I preview the slide, the pictures look as though they've lost a lot of resolution. The attached shows two icons that were placed on the Slide Master and a third that was simply placed next to them in Normal slide view (just on that one slide). The attached picture was captured while Previewing the slide. Any ideas?

4 Replies
Ashley Terwilliger

Hi Jane,

I tested this on my own slide masters in Storyline - and couldn't get the same degradation of the images. Are they jpgs or pngs, you've inserted or buttons/icons within Storyline? Are you adjusting their scale while on the slide master? Did you check that you're working at 100% zoom on both the slides and slide master?

Any chance you could share a sample .story file here with us that I could take a look at? 

Ashley Terwilliger

Hi Jane,

Ashi beat me too it - but everything looks as expected in the file she shared here. It looks like the original icons you used were jpgs and the version Ashi shared shows them as pngs. I tested one of your icons as a jpg as well and didn't experience any of the blurriness that you showed. 

I don't see anything off with your file or the images, since the latter worked when inserted into a new file and I also inserted the same icon image into your original file and it displayed fine. I'd suggest checking into the following things that could cause issues within Storyline:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.