Pictures & sounds missing

Sep 16, 2013

Today I opened a Storyline lesson I created last month, looking at the lesson in the Story view my pictures are on the slides.

But when I open the slide or use the preview  no picture is visible or sounds even some of the buttons are missing.

Can you help it is as if all links have been deleted.

1 Reply
Ashley Terwilliger-Pollard

Hi Steve and welcome to Heroes!

It looks like the file may be corrupted, but hopefully that's not the case. The first thing I would do is make sure all of your project files and image files are on your local hard drive. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

If you've confirmed all of the files are local, you may want to try to pull the course into a fresh file. Create a new, blank Storyline course and import the slides from the original course into the new file. 

If you still have trouble seeing the images, please go ahead and submit the .story file to our Support team.  If you'd like to let me know the case number I'll follow along! 

This discussion is closed. You can start a new discussion or contact Articulate Support.