6 Replies
Christine Hendrickson

Hi Dan,

Are you opening your content from any external sources, by any chance? If you're working off of a network drive, USB drive or any other external source, you may run into some strange issues. Please make sure you're working with files on your local drive.

Here's some additional information:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:

If you've confirmed the content is local, it's possible the project files may have become corrupted. If you'd like, we'd be happy to take a closer look at the files and see what's happened.

Christine Hendrickson


You can post the file here on the forums, if you'd like me to take a look at it. I'll need to see the .story file for the course. However, if the file is too large to post here you may receive an error. If your file contains confidential content, you can still send it to us in a support case using the link in my previous response.


Christine Hendrickson

Hi Dan,

Sorry I don't have better news, Dan. I see the shapes and menu tabs that you've created, but not what I assume are the images you mentioned. I see what you mean by the placeholders, now. Almost as if the image's shapes and sizes were saved, but not the actual graphics. I agree, it looks like the file may have become corrupted if the software crashed while you were working on this. 

I can see the images in the preview if I go to import a slide from the course, as well, but no image imports to the new slide. Unfortunately, you may have to re-insert the images. If you'd like our tech team to look into it, or confirm this, you're welcome to send the file in a support case as well, or I can create one for you.