Play Media/Pause Media Trigger and Audio won't play

Jun 20, 2012

On a layer I have a custom  image that says "Pause" with a trigger to pause the audio file when selected by the user.  I have a second custom image that says "Play" with a trigger to play the audio file, also when selected by the user.  However, when I add the second trigger, the audio clip in my timeline changes from the audio editor appearane to a solid bar that says "Recorded." When this happens, I can no longer hear the audio clip when I test or preview the slide.  I'm stumped as to why a pause and play audio trigger would prevent my audio clip from being heard.  Any ideas? 

9 Replies
Christine Hendrickson

Hi Paul,

I didn't see a confirmed resolution to the issue, but it looks like the files mentioned earlier may not have been local files. 

To help troubleshoot the issue, make sure that when creating, editing, or publishing a Storyline project, be sure you're working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. 
Please review the following article for more information: 

Can you also test if the same issue will occur if you insert a different audio to the slide, then try to play and pause this audio through the buttons/triggers? 

In addition, try creating a new Storyline file, save this to your local machine such as your desktop, insert an audio, then try to replicate the issue. 

Thanks Paul!


Rahul Paul

Hi Christine,

Thanks for your reply.

The issue that I was facing and which I believed Lorie above, was facing too, was that the moment you place a Play Media trigger on a slide, the audio that it targets, does not play on the slide.

Actually, in my case the Play Media trigger was tied to the value of a variable that I was monitoring and just placing this trigger stopped the audio from playing on the slide.

What I ultimately figured out was that any Play Media trigger placed on a slide will stop the targeted media from playing "automatically". You need to satisfy the condition of the trigger for the media to start playing when the slide loads up.

Thus I had to add additional triggers on Start of Timeline of my slide which toggled the value of the variable that I was monitoring, so that the condition for the media to start playing becomes true and the media actually starts playing.

This behavior makes sense if you have a Play Media trigger tied to a button - since you would want the media to start playing only after that button is clicked. In other cases, like where it is tied to a variable changing value, maybe the current behavior is not that intuitive for newcomers like me.

Thanks once again for your reply and help.


Stephan Sinka

A year Later!

Ran into the same issue but from a different angle.

  1. I set an audio track to begin 5 seconds into the timeline of a slide to correspond with a text box animation, all is good.
  2. Adding a button that toggles the audio on/off ( using the button state as the monitored condition, successfully used in many other slides) automatically changed the Audio file to the beginning of the timeline.

  3. NO More delay in audio!
  4. Noticed that the slide trigger that starts the audio playing, only gives two option of  "when", Timeline starts, or Timeline ends.
  5. Tried to drag the audio file on the timeline but it is immoveable ( "can't touch this"- might make for a good song!)

Is this right?

Did a quick work around via Audio editor...added 5 second silence to audio clip.

Note  the track still has to run from the very start of the timeline. If you right click on the audio track in the timeline and adjust the "timing" so that the "start time " is advanced to 5 or even 15 seconds, it makes no change to the actual playing of the track. It starts from the get go.

Any insight would be great!

Rebecca Fleisch Cordeiro

Hi Stephan,

It might be easiest if you post your slide, but I thought I'd take a stab. Not sure how your audio toggle is affecting things, but typically:

IF you go into the audio editor and add the extra silence at the beginning of the audio, it should delay the start of the audio for you.


If you right click on the audio and adjust the start time, say to 5 seconds, it should delay the start time for you.

These 2 essentially do the same thing, but in 2 different ways.

Not sure about the options with the Play media trigger, or

why you can't drag the audio along on the timeline... if you make the timeline longer than the length of the audio, you should be able to drag the audio along.

So, all in all, might be easier if you can upload the slide?

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