Play Media triggers duplicating for no reason in try mode screen recordings
Jun 27, 2018
Hi Community,
I have identified a strange phenomenon in my project(s): Whenever I have a step-by-step screen recording that I inserted in try mode in my course, and I publish said course, even if the action works fine on my computer the moment our marketing team uploads the course to our website (standard html page), the courses that include such exercises stop working at exactly the point when a hotspot needs to be clicked in the exercise that triggers the screen recording action to play. What I noticed when checking in storyline is that whenever I have these hotspots with said triggers, the triggers are duplicated for no reason. When I delete one of the triggers, both triggers disappear, when I create the trigger again, I will end up having the same trigger twice. There is no way around this and I am suspecting that this might be the cause why the triggers don't work in the published and uploaded course. I can send the storyline file upon request, but have added a screenshot. Maybe someone else has come across this?
14 Replies
Somehow the screenshots weren't uploaded, trying again
I am getting this issue as well. This is only happening with Hotspots. Is this normal?
Hi Tim and Chris,
Definitely not something I'd expect - could you let me know what version of Storyline you're both using?
Hi Ashley,
I am using SL3, Update 4: 3.4.15731.0
Thanks, Tim. This is definitely an odd one. We're not having any luck recreating the issue in Storyline 3 on our end. Could you send a sample of your file to us by clicking here? That'll help us dial in on why this is happening. Thanks!
Hi Alyssa,
Unfortunately I already fixed the project where this occurred because we had to get everything published in time (I used different triggers - instead of play media and jump to next slide when media finishes I duplicated the slides and included the screen recording in the second one with a jump to next slide when user clicks in the first one - hope that wasn't too confusing). I will keep my eyes open for whenever this should recur and then post the project here - thanks for allowing me to share.
Sounds like a plan, Tim. Fingers crossed it won't happen again, but if it does, we'll be here to help!
Tim says: "whenever I have these hotspots with said triggers, the triggers are duplicated for no reason. When I delete one of the triggers, both triggers disappear, when I create the trigger again, I will end up having the same trigger twice."
I experience this behavior off and on as well. A workaround solution is to change the action for one of the two identical triggers (e.g., edit it), select OK, and then delete it. The other trigger is not deleted in the process of deleting the changed trigger.
Thanks for that tip, William! If you discover an action that is consistently leading to duplicated triggers (or if this issue gets in the way of your workflow), please feel free to work with my team on why this behavior is happening.
Will do and just did. As far as I can tell, it's a bug. Looking forward to see what you all think. Thx!
Hello, William. Appreciate you working with our team!
Our Support Engineers are experts at troubleshooting issues like these. Confirming receipt of your project, and our team will delete it when they're done looking over it. Look out for a follow-up email shortly, and I'll follow the case along so I can share any relevant information here!
Heard back from Articulate. They say that it’s a known issue for Storyline 360 and has been logged as a possible software bug.
They provide a workaround that is better than the one I previously provided. When two triggers in the hotspot section are automatically generated, to delete one trigger without deleting the other, create or move a third trigger in between the duplicate Play media triggers. This will allow you to delete one trigger without affecting the other (see picture).
Hopefully this workaround helps others until a permanent fix is in place!
Hi - a little late to the party, but the Articulate work around did not fix for me. The only thing that worked for me was to create a second hotspot and create / copy the single Play Media trigger, then delete the trigger that was generated by the screen record. Thanks!
Hi all!
We appreciate everyone's help with troubleshooting this bug. We aren't seeing this behavior where deleting the show layer "Hint caption" trigger associated with a hotspot in a Try mode screen recording slide will also delete the play media trigger in Storyline 360 (Build 3.49.24347.0).
If you're still running into this snag, make sure you're using the latest version of Storyline 360! If you have additional questions, don't hesitate to reach out to us in this discussion or in a support case.