Play Pause button missing in Storyline 360 on some slides

Hi there, Ravi!  Both the seekbar and the play/pause button are features that can be enabled in the Player Properties window.  Can you let me know what's selected there?  Also, compare the slide properties for a slide that shows the play/pause and a slide that doesn't.  Do you see any differences, especially in the Player Features section?

If you'd like to share your .story file, I'm happy to have a closer look.

Hello Crystal,

Thank you for the revert. I tried looking into the player feature options but did not see any setting that was different.

As suggested, attached it the file wherein one slide shows the Pause button, but others don't.

Thanks for sharing your file Ravi.

I'm seeing the same behavior you described and adjusting settings does not seem to affect the two different video files.

I've opened up a support case on your behalf so that our support engineers can take a closer look and help you out with this.

You should get an e-mail from someone soon.

Has this issue been resolved? I'm also encountering this issue in a lesson I'm developing.

Hi there, Kathryn!  Our support engineer helped Ravi by resetting his player features on the slides where the play/pause buttons weren't appearing.

Can you try to revert to the default player on those slides and let me know if that helps?  If not, feel free to share a screenshot of your player features as well as the slide properties for the selected slides like this:

Player Properties

Slide Properties and Player Features

I'll be happy to have a look at your .story file as well if you can attach it here!

I was just having this same issue on a couple of rogue slides.

Thanks so much for the solution, Crystal - I'd never even noticed the Slide Properties Reset option before! Worked like a charm. :)