7 Replies
Ashley Terwilliger

Hi Steve,

What version of Storyline are you authoring and publishing with? I'd make sure first you're using the latest update and a supported browser for the version of Storyline you're using: 

Also, it's worth checking where you uploaded and hosted the content. Perhaps it's something with how the  Learning Management System (LMS) or web server is displaying it. 

Steve Nixon

Hi Ashley, thanks for your reply. 

I'm a bit behind - may be one upgrade for 360. Also the course was published some time ago so maybe I should update, republish and reupload to the LMS (Docebo) before I try it again. 


It works fine on a Surface tablet, it's the Surface book where it's having problems.


Best, Steve

Leslie McKerchie

Hey Steve,

That's the 2 in 1, right? What browser are you viewing the content in? The supported viewing environments are listed here for Storyline 360.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.