Player Audio Control Issues in Chrome

Feb 23, 2018

Here's a new one . . . using Storyline 2. When I put a published program with audio into our LMS, the player audio control works perfectly in IE and Firefox. But in Chrome, if someone pulls the audio level down via the player control, they cannot bring the level back up. The control freezes in the mute position. Is this a known issue? Anyone else seen or experiencing this?

1 Reply
Alyssa Gomez

So sorry you're running into that problem, Brian. This is a bug in Storyline 2, and our team is still monitoring the impact of it.

In the meantime, you can work around this issue by...

  • Disabling the volume control.
  • Setting the player size to "Lock Player at optimal size".
  • Adjusting the code as recommended by this community member (this workaround isn't supported).

This discussion is closed. You can start a new discussion or contact Articulate Support.