I have a border on one of my projects in which I have set the top colour to a dark grey #3E4545 and the bottom colour to white - the transparency is set to 15 %.
So nothing earth shattering, but for some reason the white reverts back to grey even though I have saved the player settings and saved the project. What gives?
Hi Christine, thanks for getting back to me. I am still encountering the problem. I can workaround it by changing the border colours in the player and then publishing without saving my Storlyine file. I just have to remember to do this before I publish each time.
It would be good if you could take a look at the issue to see if you can recreate the problem on your end.
Sorry about the delay! This is strange, though I'm not seeing exactly the same thing. If I use the same color code for the dark gray and then white for the bottom, along with the 15% transparency, the bottom actually reverts to black for me. Can you confirm if this is what's happening? Or is the bottom actually using the exact same gray?
Just want to make sure I have all of the information before I move forward with investigating this.
Thanks very much for confirming. I'm passing this information along in a bug report. If you come across any additional information, just let me know and I'll update our records for testing.
6 Replies
Hey Nancy,
I know it's been a while since you posted this, sorry for the delay. Have you been able to get this to display properly?
Let me know if not, and I'll see if I can recreate the issue on my end.
Thanks!
Hi Christine, thanks for getting back to me. I am still encountering the problem. I can workaround it by changing the border colours in the player and then publishing without saving my Storlyine file. I just have to remember to do this before I publish each time.
It would be good if you could take a look at the issue to see if you can recreate the problem on your end.
Good morning Nancy,
I'll take a look and see what I can find. I'll try to get back to you today, if I can.
Thanks!
Hey Nancy,
Sorry about the delay! This is strange, though I'm not seeing exactly the same thing. If I use the same color code for the dark gray and then white for the bottom, along with the 15% transparency, the bottom actually reverts to black for me. Can you confirm if this is what's happening? Or is the bottom actually using the exact same gray?
Just want to make sure I have all of the information before I move forward with investigating this.
Thanks very much, Nancy!
Hi Christine - yes that is it exactly. I thought it was reverting to gray but it is actually black.
Hi Nancy,
Thanks very much for confirming. I'm passing this information along in a bug report. If you come across any additional information, just let me know and I'll update our records for testing.
Appreciate it,
Christine
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