Player button won't work

Hi Rosie,

Thanks for reaching out to us here, sorry for the trouble! Are you just having difficulty with one file in particular or is this happening with any file that you work on? Perhaps importing into a new file if the former is the issue or you may need to repair your software to fix erratic behavior if the latter.

Hello, 

Please, i need help. I need to hide few slides on the menu, for example i want only 5 out of 10 slides to appear on the menu, the rest should remain hidden.

But, when i click on the player button, its not working. See screenshot of the pop up box i'm getting.

I'm using storyline 360.

Thank ou for the hel[.

Oh no, Jenny!

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Welcome to E-Learning Heroes as well :)

Hello,

It’s happening with all my files. I have deadlines, please suggest what to
do so the player button works again.

I have already uninstalled and re installed the app, updated, but it’s not
working.

Thanks for the update, Jenny.

Based on the troubleshooting that you've already conducted, I've opened up a support case on your behalf so that you can work directly with one of our support engineers.

You should be hearing from someone via e-mail soon.