Hello, I have a slide with multiple layers. In three of the layers, the player controls don't work when I publish or preview my project (the player just runs through continuously without you being able to control it). I've even verified that the Player features of the "broken" ones match perfectly with the ones that work perfectly. Any suggestions???
5 Replies
Hello Sofia, any way you could upload a .story file with this issue?
Hi, Brian, thank you for your response. I've just opened a case number.
Sorry, forgot to say that I included the file with my case number
Hey there, Sofia!
Thanks for sending your course over to our Support team for review. Lo and behold, you and Robert found the culprit! ⭐️
Simply enable the 'Hide objects on base layer' setting in the Slide Layer Properties window for all the layers, and you'll be good to go!
Yes! Thank you so much! I was thrilled at how quickly it was resolved.