I have been working on a project for a while now, but lately the player creates duplicates of the menu and notes tabs and of the logo. This happens in other files as well. I'm using a custom player, the same in all files. Does anyone know what settings in the player can cause this to happen and how I can fix it?
Hi there, Jelle, and wow, that looks crazy. I'm sorry that happened! I'm wondering if the player file you have saved has become corrupt somehow.
What if you fix the player in a project to look the way it should, and then save it with a new file name? I want to see if creating a new "master" file for that player will resolve the issue.
5 Replies
Hi there, Jelle, and wow, that looks crazy. I'm sorry that happened! I'm wondering if the player file you have saved has become corrupt somehow.
What if you fix the player in a project to look the way it should, and then save it with a new file name? I want to see if creating a new "master" file for that player will resolve the issue.
Let me know what you think!
I tried this today and it didn't work. I still see the multiplication, but for some reason other people don't... I have no idea why this happens.
Is there another solution?
Wow, that's really odd. From here, I'd like to connect your with our Support Engineers--they can work with you one-on-one to get this sorted out.
Could you share a copy of your unpublished file with the team by clicking here? And be sure to let me know your case number so I can follow along!
The case number is: 01198064!
Thank you.
Jelle
Hi Jelle,
I popped in to check on your case, and it looks like Ronaziel is testing your file now. You should hear back from her shortly!
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