I purchased a template and am having player problems. I've set it up the way I want it, but on some slides the player goes back to the way it was originally set up. Does anyone have any ideas on how to get all the slides (content) with the same player set up?
The player should be the same for all slides in the project, so this sounds like a bit of a bug? Are you at all able to share the file so we can take a look?
It may be worth importing the slides into a new file to see if that fixes it.
You may want to check the Slide Properties for each slide:
The above image shows this slide has the player defaults, but you may have some slides where the player has been customised for that slide only, like this:
I understand that, but I just want it to globally work with the player I have set up. How can I ensure that happens. Do I simply highlight all slides and click player defaults?
Yes, you can do that. Go to STORY VIEW and select all the slides, and then select what you want in the Slide Properties:
The thing about player is that by default all slides would just use the player defaults. I think that a situation like yours happens if you change those defaults for any given slide.
I had an issue where I added some survey questions and couldn’t work out why my quizzes were not working properly. Finally I found that the reporting was unchecked for all questions in the report properties for each module. So I went through manually to correct this, but what I found was that when I went back into each module there was the odd question that was unchecked. I did this a few times and once it was okay, but often there were the odd questions that unchecked themselves.
It sounds like when selecting which questions to be scored in your results slide; you're finding that some questions get automatically unchecked, correct?
Are you comfortable with sharing your .story file for testing? That'll help us figure out what settings may be causing this to happen.
I've opened a support case on your behalf and sent you an email so that you can upload your file privately.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Looks great, Anastasis. I see that you are currently working with Darwin and it looks like your file came through successfully.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks, I am still waiting for a response to this issue which really is
frustrating as it's so random and continues to occur!!!
I don't have confidence in anything I publish and have to go through 100
questions every time to check that they are all checked in the course
results settings.
15 Replies
Hi Sue,
The player should be the same for all slides in the project, so this sounds like a bit of a bug? Are you at all able to share the file so we can take a look?
It may be worth importing the slides into a new file to see if that fixes it.
I'm having the same problem?
Hi Ian,
You may want to check the Slide Properties for each slide:
The above image shows this slide has the player defaults, but you may have some slides where the player has been customised for that slide only, like this:
Sure,
I understand that, but I just want it to globally work with the player I have set up. How can I ensure that happens. Do I simply highlight all slides and click player defaults?
Yes, you can do that. Go to STORY VIEW and select all the slides, and then select what you want in the Slide Properties:
The thing about player is that by default all slides would just use the player defaults. I think that a situation like yours happens if you change those defaults for any given slide.
Thanks Veronica,
But it still doesn’t seem to work.
I have modified the player and saved it as a custom player. It seems to be right on the first slide and that’s it.
Hi veronica,
Do you need to select all and then reset? I wouldn’t think so but seems as though that worked.
Yes Ian, you would need to select all (or at least the ones that were modified) and then reset. glad it worked!
Hi Veronica,
I had an issue where I added some survey questions and couldn’t work out why my quizzes were not working properly. Finally I found that the reporting was unchecked for all questions in the report properties for each module. So I went through manually to correct this, but what I found was that when I went back into each module there was the odd question that was unchecked. I did this a few times and once it was okay, but often there were the odd questions that unchecked themselves.
How do I ensure that this doesn’t happen?
Regards
Anastasis Kokkinos
Hi Ian,
It sounds like when selecting which questions to be scored in your results slide; you're finding that some questions get automatically unchecked, correct?
Are you comfortable with sharing your .story file for testing? That'll help us figure out what settings may be causing this to happen.
You can share it privately with our support engineers, and we'll delete it when we nail down what's going on!
Sure,
I'm happy to share it, what is the best way to do this with the large file
sizes?
Best Regards
Anastasis Kokkinos
Esanda
www.esandaengineering.com
Tel +44 (0) 20 7720 6854 / Mobile +44 (0) 7757 329 966 United Kingdom
Tel +61 (0) 3 9521 1409 / Mobile +61 (0) 477 008 708 Australia
cid:3501139735
Hi Anastasis,
I've opened a support case on your behalf and sent you an email so that you can upload your file privately.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Sorry, but not sure where I upload my file?
I have sent it to one of your other colleagues, so not sure if I need to
send it again.
Best Regards
Anastasis Kokkinos
Esanda
www.esandaengineering.com
Tel +44 (0) 20 7720 6854 / Mobile +44 (0) 7757 329 966 United Kingdom
Tel +61 (0) 3 9521 1409 / Mobile +61 (0) 477 008 708 Australia
cid:3501139735
Looks great, Anastasis. I see that you are currently working with Darwin and it looks like your file came through successfully.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Thanks, I am still waiting for a response to this issue which really is
frustrating as it's so random and continues to occur!!!
I don't have confidence in anything I publish and have to go through 100
questions every time to check that they are all checked in the course
results settings.
Best Regards
Anastasis Kokkinos
Esanda
www.esandaengineering.com
Tel +44 (0) 20 7720 6854 / Mobile +44 (0) 7757 329 966 United Kingdom
Tel +61 (0) 3 9521 1409 / Mobile +61 (0) 477 008 708 Australia
cid:3501139735
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