41 Replies
Manoj Kushwaha

When the keyboard pops up on the tablet to enter your text, the keyboard doesn’t disappear after you hit enter (you have to tap outside of the screen for it to collapse) which isn’t super intuitive. Once you do close down the keyboard on the tablet – the screen has been zoomed in automatically and it was difficult to get back to a viewable size. Need help.

Alyssa Gomez

Hi Manoj,

When you type the text using the tablet keyboard and press the Enter key on the keyboard, what happens? Does the keyboard go away or remain visible?

The issue you're seeing sounds similar to one we are investigating in Storyline 360. With your permission, we can take a look at your project file to verify it's the same issue.

We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Manoj Kushwaha


When I type the text using the tablet or mobile keyboard in landscape mode the screen became small  and on pressing  the custom Enter button of the screen, the tablet or mobile keyboard remains visible. Please check into the attached file. This issue exists with all type text entry question.

Alyssa Gomez

Hi Manoj, thank you for sharing your file!

I tested it in Landscape on an iPad – here's a screen recording of what I saw.

We are working through an issue where the tablet keyboard remains visible on screen, unless you tap the "Hide Keyboard" button like I did in that screen recording. The behavior I saw in your file is related to that bug we are investigating.

We'll keep you posted on our progress with that bug!

Becky Williams

I am having the same problem, but I see this post is quite old, and maybe there is a different resolution now with SL 360. My triggers on the forward button on each layer specify exactly which layer I want to go to. But, it still doesn't work. Is the variable resolution still the only way around this?

Alyssa Gomez

Hi, Manoj – I want to let you know we're aware of the issue and are actively working on a solution that will allow your learners to use tablets without running into problems with the virtual keyboard. I wish we had a solution time frame to give, but as you may have guessed, this is no small fix. The second there's more information to share, you'll be the first to know. 

Hello, Becky – Thanks for the update! I'm glad you found a solution that works for you.

Katie Riggio

Hi, Manoj! 

Following up on Alyssa's post to share that Update 26 for Storyline 360 is live – check out all the new fixes and features here! 🎁

We addressed the issue where data-entry fields didn't always accept values from virtual keyboards on mobile devices.

Here's how you can update Storyline 360 to see everything this release has to offer. Let us know what you think!