Player non-refresh issues

I have run across what I presume to be a couple of bugs in the Articulate player. They are not really bugs per se, but are refresh issues.

#1: Seek bar refreshes on layer replay

I have slides that has layers, and each layer has audio. When I set up the properties of these layers, I set the layer's two combo-box (drop-down controls) to:

  • Allow seeking: YES 
  • When revisiting: Reset to initial state

The first play of the layer shows the seek bar to move correctly. When I click the replay button, the seek bar does not refresh back to the beginning. I can click on the Play button while the layer is playing, and the seek bar will jump to the correct position it should be in, and continue moving to the end of the layer's timeline. Subsequent replays seem to work & show the seek bar working correctly.

I have been trying to come up with a solution to this initial non-refreshed state. One thing I have tried is to pause the layer timeline right before it gets to the end of its timeline. This works, but not always for the best. I can generally pause the timelines at 4/100s seconds before the actual ending, and get the refresh to work. However, this works best on longer audio clips in excess of 30 seconds or more. On shorter timelines, the seek bar often pauses way before the ending. I attribute this to the percentage of throw the seek bar is being asked to display.

#2: Transcript title wrap and body text

There is another non-refresh issue, but this involves the Transcripts. If there is a title that needs to line wrap for Transcripts, when you open it to look for the first time, the title wraps but the body text does not move down to give the proper spacing. If you click on it, or close it and come back in, it will refresh and body text will move down. 

Does anyone have a solution to either of these solutions? We are mainly (for now) publishing more to Flash builds.

5 Replies
Christie Pollick

Hi, Mark -- Thank you for reaching out and sorry to hear of your difficulty! I think it might be best if our Support Engineers were able to take a look a your file to analyze the behavior you have described. Please use this form to submit a case and we'll be happy to follow along with their progress! :)

Ashley Terwilliger

Hi Teg,

Are you asking about both of the items Mark mentioned? The #2 one with the title in the notes tab is a known issue here that our team has on their radar, but the workaround for it is relatively easy workaround is noted in this article. 

As for the first issue, I don't see where Mark submitted a support case about it, but it's something we'd want to take a look at and how it's behaving on the base layer of the slide and the individual layers. We’d be happy to take a look at your file. You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!