Player not scaling on iPad

Hi I have read multiple threads on this issue already, but I am still having issues with the Storyline Player not scaling to my iPad screen size.

In Storyline for the Player settings I chose scale browser to fit users device and for the player, scale player to fit user's browser window. 

The scaling works correctly on my Macbook Pro, and it scales correctly to the browser window size in portrait mode on the iPad...but in landscape mode, it seems to scale it at first (when the loading bar is shown) but then when the loading wheel starts, the content blows out of the screen. I can't see all the content or the next and previous buttons.

Document size in Storyline is 720x540 (4:3)

I have update 4 installed. 

Thanks!

10 Replies
Ashley Terwilliger

Hi Brook,

Are you running this in an LMS or a web server? I have heard some reports about particular LMS's still not scaling correct in update 4 of Storyline using iOS7 on the iPad. For example, towards the bottom of this thread Dan confirms that it was a known issue in Moodle, and that " Moodle hasn't previously displayed SCORM content well on the iPad - we tried to fix that in Moodle 2.6 which was released last week and initial reports from users suggest that it is working a lot better on mobile devices."

Christine Hendrickson

Hi there Brook,

As Ashley mentioned earlier, it seems like some of these reports are LMS-specific. Have you tried testing outside of your LMS?

If not, you could try using SCORM Cloud.

Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.

You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

Let us know if you see any difference when using a server other than your current LMS.

Thanks!

Brook H

Yes so I tried it on 3 different LMSs with varying results. But pretty much each LMS cutoff the content. I am going to try different combinations of publish settings and see where I end up.

I guess one question is what are the best settings to use in Storyline for browsers?

Size: Best to set it to "Display at user's current browser size"?

Player: "Scale player to fill browser window"?

Thanks.

Christine Hendrickson

Hi there Brook,

Thanks very much for trying all of that out and sharing the updates.

The articles here and here may help clear up common LMS issues. I'd recommend checking those out first.

If you still have trouble, I would recommend reaching out to your LMS and let them know that you've tested outside and were unable to reproduce. You can share the link to the project in SCORM Cloud and it may help to share the debug log.

Articulate Support - How to Enable LMS Debug Mode

I hope this helps!