Player Scroll Bars In Chrome

Apr 04, 2017

When running my player through IE I have the player fitting inside the window it displays in.  However when I view it using Chrome I am have scroll bars appearing .  I can reposition the window and see all of the player but why isn't it displaying all in one window without the use of the scroll bars?  In my player settings I have selected "Resize bowser to fill screen and Scale player to fill browser window".

5 Replies
Alyssa Gomez

Hi there Jonathan,

Thanks for reaching out and letting us know what's going on. That's definitely not what we'd expect, especially since you're using the "Scale player to fill browser window" setting. What version of Storyline are you using? And after you published the content, where did you host it for testing--a web server or LMS? 

Alyssa Gomez

You're one step ahead of me, Jonathan! The next question I was going to ask was whether you had tested in SCORM Cloud, so thanks for letting me know you already did that. :)

Since it's working as you'd expect in SCORM Cloud, I would get in touch with Moodle Support to try and nail down why you're seeing scaling issues in Chrome. We've got lots of Moodle users in this community, so be sure to let us know what you find out!

Jamie Liske

When using Firefox to view a course loaded onto SCORM Cloud, the vertical scrollbar appears. In IE, the scrollbar does not appear, but you can still scroll the window because there is double the vertical space there should be. In Chrome, there is no scrollbar or ability to scroll with the mouse wheel; it works as it should.

I am using Storyline 360 v 3.17.16188.0

I can fix the issue by adding the following style to the main.min.css file in the published output of the project:

html{overflow: hidden}

This doesn't appear to adversely affect anything else as far as I can tell from testing it as a solution.

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