Playhead timing off
I have been having a problem where the timing is off in the timeline: when I preview a slide with audio using the play button at the bottom (not in the preview slide that you access from the ribbon at the top) the playhead is at least one second ahead of the audio, making syncing things on the slide a bit difficult. I can usually use visual cue's to do the syncing but it's getting a bit frustrating. Has anyone else had this happen and if so, was there a solution?
As an aside: I put in a request to Articulate Support in March with a response that they are not sure what the issue is and are looking into it. I followed up in April and received the same reply. I certainly appreciate the help I have received from Support but I guess I'd like to know if this something that can be fixed or not.