Playhead timing off
May 13, 2013
I have been having a problem where the timing is off in the timeline: when I preview a slide with audio using the play button at the bottom (not in the preview slide that you access from the ribbon at the top) the playhead is at least one second ahead of the audio, making syncing things on the slide a bit difficult. I can usually use visual cue's to do the syncing but it's getting a bit frustrating. Has anyone else had this happen and if so, was there a solution?
As an aside: I put in a request to Articulate Support in March with a response that they are not sure what the issue is and are looking into it. I followed up in April and received the same reply. I certainly appreciate the help I have received from Support but I guess I'd like to know if this something that can be fixed or not.
Thanks,
Adena
5 Replies
Hi Adena,
Really sorry about this particular issue you're having. I was able to locate the case (00325105) and have given the QA ticket a bump in hopes of getting an update for you.
I'll post back as soon as I hear something
Oh wow. Thanks so much. I didn't expect that, really just wanted to see if anyone else is experiencing this (or has experienced). But certainly will look forward to an update -- even if it is that it is a mystery.
Again, I really appreciate your help and reply.
-Adena
I have this problem as well. It really is annoying as Storyline does not have the capability to sync animations in the "edit audio" section like it used to in Articulate. Any suggestions would be helpful and I will be writing a problem ticket as well.
- Lindsey
I am having similar issues. On the slide itself when I use the play button, it works great. but when I preview the slide or the entire project, the timings are all off. Is this a known issue? Is there a fix?
Hi Pierrette,
Thanks for contacting us and sharing that you're having similar issues.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
We do have a feature request for the ability to scrub the timeline for a better way to see all of the items, animations, and to set timing.
I've added this conversation to our report so that we can share any updates we have with you here.
This discussion is closed. You can start a new discussion or contact Articulate Support.