Playing Screen Recordings on mobile

May 16, 2012

Good Morning - 

I am currently testing out the features of Storyline and I am impressed by the product thus far. 

I was playing around the with screen recording tool (without audio) to see how this feature worked. I published the screen recording and did NOT select the option for the articulate mobile player. Therefore, when testing on the iPad, the HTML5 version plays.

However, my screen recording does not play on the iPad device. Is this a limitation of HTML5? That it does not support video? Or is there another output I can save the screen recording as to have it play in HTML5?

13 Replies
Dave Mozealous

Hi Michelle,

Any chance you can upload your .STORY file so I can take a look at it?  You can upload it here:

Just send me a note with the name of the file so I can take a look at it.

Mobile Safari (the browser on the iPad) has some goofy limitations around playing separate audio and video tracks at the same time, but I'll take a look and let you know if that is the case. 


Dave Mozealous

Hey Michelle,

Not sure how I missed this, but it looks like the video on slide 1 (which I assume is the one you are talking about) is setup to only play the video when clicked.  To change this, select the movie, click the Options tab in the ribbon and set the "Play Video" option to: "Automatically".

Does that correct the problem for you?


Dave Mozealous

Hey Michelle,

Well, it could be any number of things, but I would follow up with your LMS provider and let them know what you are seeing.  On our AO servers we were seeing a similar issue during the Storyline beta where AO (because of how we were doing routing and security) the MIME type on the server wasn't correctly identifying MP4s as MP4s, and Mobile Safari won't play back the MP4s if the mime type is set improperly.  We also saw an issue where the MP4s were having their ranged stripped from the header, and Mobile Safari also won't play back MP4s if they don't have any range information...

Any which way though, I would try to bring it up with your LMS provider and see if there is anything they can do.  I would send them:

1. A link to the course working on tempshare

2. A link to the course not working on their servers

3. A link to this thread so they can get the background


This discussion is closed. You can start a new discussion or contact Articulate Support.