I have a client who is packaging the storyline output as an app (not through Articulate Mobile Player). I am having issues with audio playback. It will begin the audio on a slide and then replay once the entire slide has loaded. Any suggestions on preventing this issue?
This would not be a supported method by Articulate.
When viewing content on an iPad, you can use either the Articulate mobile player app (recommended) or the mobile Safari browser. To compare how Storyline content behaves in these environments, please review this article.
To review frequently asked questions and answers regarding iPad / HTML5 content, click here.
@Vanessa, I assume your clients take your Storyline HTML5 content and add a 'app wrapper' (using something like PhoneGap Build) around it. These app wrappers really only display HTML5 content in a chromeless browser window. I would run your content in a normal mobile browser, e.g. mobile Safari and see of the same issue occurs. If it does, then it is an issue with Storyline's HTML5 audio support. If it works as expected in a mobile browser, then it is a problem with your client's tool.
4 Replies
Hi Vanessa!
This would not be a supported method by Articulate.
When viewing content on an iPad, you can use either the Articulate mobile player app (recommended) or the mobile Safari browser. To compare how Storyline content behaves in these environments, please review this article.
To review frequently asked questions and answers regarding iPad / HTML5 content, click here.
Thanks Leslie!! That is what I figured, but wanted to reach out to see if anyone has gotten any to work so I can provide the solution to my clients.
Thanks!!
@Vanessa, I assume your clients take your Storyline HTML5 content and add a 'app wrapper' (using something like PhoneGap Build) around it. These app wrappers really only display HTML5 content in a chromeless browser window. I would run your content in a normal mobile browser, e.g. mobile Safari and see of the same issue occurs. If it does, then it is an issue with Storyline's HTML5 audio support. If it works as expected in a mobile browser, then it is a problem with your client's tool.
Does anyone have any idea about how to help with the lag time when played in mobile safari? The course is playing sluggish
This discussion is closed. You can start a new discussion or contact Articulate Support.