I can't open my Storyline project, I'm getting the "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline".
I already tried searching the file in %appdata%\Articulate\Storyline but it doesn't appear.
I tried importing slides from my project, but it says that the file is being used by another process.
I don't know what else to do. Please HEEEELP!!! :(
this sounds serious and I think (if you haven´t already) you should contact the support team and send them your file to take a look into this. Maybe they can help you here. :)
I didn't see a case open for you yet, so I'll go ahead and start that! Our Support Team will be in touch to request a copy of your file and they'll work with you through some additional troubleshooting steps.
Thanks for contacting us to share that you're running into a similar problem.
I was able to take a look at the case Ashley opened for Learning KNA, but it does not look like we heard back.
I'd be happy to help you though :)
Can't open Storyline 360 file
There may still be a working version of your project in your temp files. Here's how to check:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you, Leslie! I've tried the above as well as user account changes and nothing has helped. I will upload the file for you. Also, this occurrence is only happening with this one file that was developed by work colleagues; it does not happen to my other SL files. thank you!!!
6 Replies
Hi,
this sounds serious and I think (if you haven´t already) you should contact the support team and send them your file to take a look into this. Maybe they can help you here. :)
Regards
Susi
Hi Learning KNA,
I didn't see a case open for you yet, so I'll go ahead and start that! Our Support Team will be in touch to request a copy of your file and they'll work with you through some additional troubleshooting steps.
We're with you every step of the way!
Was there any resolution here? I am having the same problem on two different laptops with both a personal and a corporate 360 license.
Hi Karen,
Thanks for contacting us to share that you're running into a similar problem.
I was able to take a look at the case Ashley opened for Learning KNA, but it does not look like we heard back.
I'd be happy to help you though :)
Can't open Storyline 360 file
There may still be a working version of your project in your temp files. Here's how to check:
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Consider using the preventative measures described in this article to protect your project files.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thank you, Leslie! I've tried the above as well as user account changes and nothing has helped. I will upload the file for you. Also, this occurrence is only happening with this one file that was developed by work colleagues; it does not happen to my other SL files. thank you!!!
Thanks, Karen.
I'm taking a look now and will reply back to you via e-mail.
This discussion is closed. You can start a new discussion or contact Articulate Support.