Please Help - Text Scramble in Preview & Review Publish, not in editing

Mar 21, 2017

Hi All,

I tried searching the discussions & did not find anything, so apologies if this is a repeat. I'm using Storyline 360 and running into a weird glitch - one of the captions on a single slide has the text completely scrambled when I publish to Review or preview it locally (I have not tried publishing to our LMS). It appears just fine in the editing screen.

I have layers on the slide, but no other slides in the project with layers are having the same issue. 

Any ideas about correction?

8 Replies
Melissa Smith

Yes, I'm on the latest version (at least it isn't giving me the update button). The font is Source Sans Pro. Here's the link to the review file - you can see that in my original version, it's not giving that error. Just the latest one is.

Melissa May
Learning & Development Specialist│ Human Capital
(202) 414-2711 │

Alyssa Gomez

Thanks for that update, Melissa. Did you manually download and install Source Sans Pro to your computer at some point? Source Sans Pro actually gets installed automatically with Storyline 360, and if you have also manually installed that font to your computer, it could be interfering with the one Storyline 360 installed. Here's how to fix it:

  1. Access the Fonts folder from your Windows Control Panel, then right-click and delete all Source Sans Pro fonts. 
  2. Uninstall and reinstall Storyline 360. (Source Sans Pro will automatically reinstall on your computer.)
  3. Open the Storyline 360 file that contains the Source Sans Pro font, and check that the font looks correct.

Give that a try, and let me know if it works on your end!

Kyle Main

There are other posts that point out a lot of issues with various fonts.  Seems Arial is giving a lot of people trouble.  I never had this issue with Storyline until the past 2 weeks.  I saw the posts and after 2 years it looks like they still don't have a fix for the bugs.

I'm just wanting to know the safest font is for Storyline, so it won't change a lot with spaces between letters mid word.

I need a font that will replace arial and look good in Flash and HTML5

Any suggestions? Crisp over cool is better for me.

Has anyone had issues with the articulate font? it looks fine to me so far, but I have not tested it across browsers and between Flash and HTML5 - (looks good in preview)

Alyssa Gomez

Ah, I see. Thanks for that update. For comparisons sake, here's a sample file with Source Sans Pro published to HML5 and Flash. It would be helpful if you could send your file to us so we can take a closer look. If we open it and see the same issue on our end, then it's likely file-related. If we don't see the issue, then the issue could be related to your system.

You can send the file directly to our Support Engineers here. Also, if you decide to open a case, be sure to let me know the case number so I can follow along and post updates here for anyone else who may encounter this issue.

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