Poor quality video

Hi Louise,

So the quality drops after publishing, correct? What options are you using for publishing (Web, LMS, CD, HTML5, etc.)?

Are you able to share a link to the published and uploaded content?

Thanks!

Christine

Hi Christine,

I publish this to web as it will be a link in a website eventually. At the moment I can only send you the published file not the link in a webpage as this will only be accessible on an intranet eventually.   When I preview these videos they are much crisper than the actual published version.

Is there an optimal screen resolution and font size that works best for screencaptures?

Any help would be welcome!

Thanks Louise

Good morning Louise,

Unfortunately, I can't test the files with the output content you posted. Are you able to post the .story file? 

The quality may be impacted by the quality settings you select when publishing. Storyline will keep your video at the same resolution (so a 960X540 video will stay 960X540), but it will compress the size. One option would be to try a different format from Camtasia. You could try MP4, if you haven't already. This usually results in the best outcome. It could also be an issue with codecs, but I'd like to take a look at what's happening before we look into that.

Thanks!

Hi,

Here is the .story file. I set up my PC on the highest resolution 1280x1024 and set the screen text size to135%. Then I kept the editing dimensions the same in Camtasia at 1280x1024 and selected 'Web' when I produced the resulting .MP3 file. In Preview mode in Storyline it looks reasonable but when you publish it is slightly fuzzy - either that or I need glasses!  If the published screen looked as clear as the preview I would be happy.

Thanks

Hi Louise!

Thanks very much for the file. I watched the video in preview mode and it looks very good. I published and uploaded the content for testing (I can remove it when we're finished, if you'd like) and it still looks really good for me. I'm currently running at 1920 x 1080 resolution, just for reference.

Take a look and let me know if it's clear for you, as well. 

Thanks again

Christine

Hi,

I think it is still slightly fuzzy and not as crisp as the preview version. I have passed it on the the people I am developing it for to see if they are happy with the quality. The zoomed-in parts are OK but the text when zoomed-out is definetely not sharp. Why does it degrade when published?

Louise

Hi Louise,

Thanks for getting back to me! Just out of curiosity, what browser are you using to view the content? I'm wondering if it might be an issue with your machine's resolution or the browser you're using to view the published content. I say this, because I've watched the video in preview and published and the "zoomed out" text looks the same to me in both. Maybe I need glasses

I'm curious to see what you hear back about the quality. 

I put both videos side by side to compare:

Christine ,

Well my client thinks it is perfectly clear so I guess it must be my eyes or that I am a perfectionist! I am using IE8 by the way. I will have to remember what settings I used now and advise her to do the same wneh she creates the videos using Camtasia. Thanks for taking the time to look at this.

Best wishes for Christmas and the New year.

Louise

Good morning Louise,

That's great news, I'm very happy to hear that the client was pleased with the quality. Don't feel bad about it, I'm a bit of a perfectionist, too . I'm sure staring at it too long doesn't help, either. Sometimes if I'm on a big project, I try to look at something else (like crochet *cough*) and come back to it. If I don't, I'll end up over-analyzing it!

I'm glad everything worked out for you. I hope you have a wonderful holiday and a fantastic new year!

Christine

You know, I"m having the same issues.  It seems that everything Articulate compresses makes it fuzzy: images on the master slide, and now video.  Really dissapointing.  Lots of wasted time.

Hi Stacy! Is this something that you would like our support team to have a look at? Video compression was built in so that the highest quality video could be obtained at the smallest possible size. If you are having trouble though, we would like to take a look. You can send your .story file here.