I have a course that learners are taking and reporting an issue. They are in the middle of the course and a pop up appears. The pop up is a page from earlier in the course. The pop up shows the correct title of the course. The page the learner was on also shows the correct title but what is strange is the page the learner was on now shows as the page number of the pop up. Any ideas what might be causing this?
Thank you for those details and the screenshot! It looks like the pop up appears without choosing a question. Do you have any variables or triggers that determine when this pop up appears?
It would help if we could test the .story file to understand why and when the pop-up appears. Would you mind privately uploading the course to us? We'll take a look and respond as soon as possible with our findings.
3 Replies
Hi ELS Admin and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what some of your learners are running into. I'd be happy to dig into this with you.
Hi Leslie,
Thank you for getting back to me.
This is not happening to all learners, I have only see this happen in Litmos.
Attached screenshot.
Thank you!
Hello ELS Admin!
Thank you for those details and the screenshot! It looks like the pop up appears without choosing a question. Do you have any variables or triggers that determine when this pop up appears?
It would help if we could test the .story file to understand why and when the pop-up appears. Would you mind privately uploading the course to us? We'll take a look and respond as soon as possible with our findings.