Poster Frames no longer working on videos since updating to V3.39.21985.0

May 04, 2020

I just updated to the latest version (V3.39.21985.0)last Friday and poster frames are no longer working on videos.

This is both from file, or auto-generated from the video.

I've got about 7-8 videos in my project and the frame is missing from all of them when published but is present in the editor.

To test this, I made a new project, imported a random MP4 and then added a poster frame from an external file and had the same result.

6 Replies
Rob Shaw

I tried a different PC (that hasn't had Storyline installed before) and installed Storyline 360 (V3.39.21985.0) from scratch and it has the same issue.

  • Insert a video from file.
  • Add a 'poster frame from file'.
  • Set the video to 'play when clicked'.
  • Add video controls below video.
  • Preview and the poster frame isn't shown.

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