Poster Frames no longer working on videos since updating to V3.39.21985.0 May 04, 2020 By Rob Shaw I just updated to the latest version (V3.39.21985.0)last Friday and poster frames are no longer working on videos. This is both from file, or auto-generated from the video. I've got about 7-8 videos in my project and the frame is missing from all of them when published but is present in the editor. To test this, I made a new project, imported a random MP4 and then added a poster frame from an external file and had the same result.
Rob Shaw Author almost 4 years ago05/04/20 at 4:05 pm (UTC) Will try downgrading to the prev release so I can continue working.
Rob Shaw Author almost 4 years ago05/04/20 at 4:25 pm (UTC) I went down to 3.38.21861.0 and had the same issue. Will try removing completely and reinstalling.
Rob Shaw Author almost 4 years ago05/04/20 at 7:51 pm (UTC) I tried a different PC (that hasn't had Storyline installed before) and installed Storyline 360 (V3.39.21985.0) from scratch and it has the same issue. Insert a video from file. Add a 'poster frame from file'. Set the video to 'play when clicked'. Add video controls below video. Preview and the poster frame isn't shown.
Rob Shaw Author almost 4 years ago05/05/20 at 9:16 am (UTC) So, I downgraded to 3.37.21614.0 (March 3, 2020) and Poster Frames are back again. I tested by creating a new project, and the same steps as listed above. Poster Frames were also back on the project I'd been working on where I first noticed it.
Rob Shaw Author almost 4 years ago05/06/20 at 12:38 pm (UTC) After opening a ticket on this issue, which they were able able to replicate, I'm happy to say that updating to V3.39.22088.0 fixes the issue. 😊
Leslie McKerchie Staff almost 4 years ago05/06/20 at 1:18 pm (UTC) Good talk, Rob! I'm glad the latest update worked for you. I appreciate you popping in to share.
6 Replies
Will try downgrading to the prev release so I can continue working.
I went down to 3.38.21861.0 and had the same issue.
Will try removing completely and reinstalling.
I tried a different PC (that hasn't had Storyline installed before) and installed Storyline 360 (V3.39.21985.0) from scratch and it has the same issue.
So, I downgraded to 3.37.21614.0 (March 3, 2020) and Poster Frames are back again.
I tested by creating a new project, and the same steps as listed above.
Poster Frames were also back on the project I'd been working on where I first noticed it.
After opening a ticket on this issue, which they were able able to replicate, I'm happy to say that updating to V3.39.22088.0 fixes the issue. 😊
Good talk, Rob! I'm glad the latest update worked for you. I appreciate you popping in to share.
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