Potential Issues with different versions of IE

Hi,

We have been having some issues with inconsistent running of the same storyline2 course across different (but same brand) lap tops. The only thing that we can find that might be the issue is different versions of IE. Has anyone had any issues with running courses with the attached version of IE

 

 

5 Replies
John Barton

Leslie,

Thanks for your response.

We are finding the same problem regardless of how we publish either for LMS or browser. What is happening is courses will open and start on some lap tops and not even open on others. The only difference seems to be the browser version and our service desk were wondering if a slight differences in IE version would make a difference.

Unfortunately, I'm not able to share the .story file, much of the content is confidential or commercially sensitive.

Thanks

[ESTA LOGO no tag2]
John Barton
Leadership & Development Consultant

Emergency Services Telecommunications Authority
33Lakeside Drive Burwood East Vic 3151
P 03 8656 1237 M 0410 510 721
W www.esta.vic.gov.au

PRIVATE & CONFIDENTIAL: The content of this correspondence and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains. If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments. Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website www.esta.vic.gov.au

Leslie McKerchie

Hi John! I understand and thank you for the update. 

Do all of the users have Flash enabled? The HTML5 content is not supported in IE and perhaps that's what some of your users are running into.

Please note that replying to the forums via e-mail attaches your signature and you are welcome to pop in and edit if needed.

If you need to work with our support engineers privately, you may do so here.

 

John Barton

Leslie,

Happy to work via email. Flash was the first thing I asked our service desk to check and all the laptops have the latest version loaded.

Thanks

[ESTA LOGO no tag2]
John Barton
Leadership & Development Consultant

Emergency Services Telecommunications Authority
33Lakeside Drive Burwood East Vic 3151
P 03 8656 1237 M 0410 510 721
W www.esta.vic.gov.au

PRIVATE & CONFIDENTIAL: The content of this correspondence and any attachments may be private and confidential, intended only for use of the individual or entity named. If you are not the intended recipient of this message you must not read, forward, print, copy, disclose, use or store in any way the information this e-mail or any attachment contains. If you are not the intended recipient, please notify the sender immediately and delete or destroy all copies of this e-mail and any attachments. Our organisation respects the privacy of individuals. For a copy of our privacy policy please go to our website www.esta.vic.gov.au