Potential Storyline 360 form view bug/memory issue

Hi Nicola,

Thanks for sharing the mp4 of the processes behavior here with us. I'd like to have you work directly with our Support Engineers so that we can gather a bit more information about your system and what else could be happening in the background of Storyline and your computer as a whole. Can you open up a support case by visiting the link here? 

We are having issues as well, though our file size is much larger.  Looking through all of the postings this appears to the the Achilles heel for Articulate software.   Still something that needs to be fixed.  We are already working with Support Engineers but, so far, to no avail.

Hi Kevin,

Is the Support case in your name or that of a colleague? I wanted to follow along in the work that you're doing with our team as well. If you have a case number to share here that would be helpful. 

Hi Ashley,

My colleague has been working with Articulate's support on a Storyline 360 file that is constantly crashing, not publishing. Case #01068919 is stalled at this point.

Thanks,

Kevin 

Thanks Kevin - I see that Victor's assigned to that case so I'm going to follow up with him on where things stand. 

I believe AS3 is also facing the same memory issues here. 

I have a single project open with few graphics and 6 slides.

AS3 is currently chewing through 3gb of memory on my workstation and now will not save. 

If Storyline 3 wants to use so much memory, how come the newer versions are NOT being provided as 64-bit applications that would be able to take advantage of increased available memory on modern computers? 32-bit applications can only use max 3gb of memory.

When this memory cap is reached, AS3 completely stops being functional. It will not save, it will not publish. You are forced to close down every non-essential process to try and get it to save. Then you've got to shutdown and restart to clear the blockage. 

I am trialling AS3 at the moment as we were looking to upgrade our AS2 licences, but I am not convinced that it would be a wise move. 

Hello Ashley and welcome to E-Learning Heroes :)

Sorry to hear that you've run into difficulty with this. In taking a quick peek at the references above, it is something we shared with our internal teams to investigate, but seemed directly related to file size in those instances.

I welcome you to reach out to our team here as well so that we can take a look and see if we are able to replicate and perhaps gather some computer logs to see what may be going on.

Hi All,

Not sure whether my problem is related to this.
I am facing the issue of slide preview and big red cross display on entire slide at some time, look like something get corrupted and can't display.

- In some slides, the preview does not display on left slide (not able to find the root cause yet) and the content only appears when I set the zoom level 100%.

- Some time it suddenly stopped working and big red box appears over the entire slide

I never faced these type of issue in SL2.

Hey Shailesh! 

Sorry you're running into that strange behavior. I'm happy to help track down the culprit here with you, and I have a couple questions to start:

1. Where are the files you're working on saved to? Are you working locally (C:Drive or Desktop) or are they saved to a network/shared drive?
2. Is this happening in one file in particular, or are you seeing it in multiple files?

Keep me posted!

Hi Ali,

All files are stored in my local drive (D, the folder path is short)

The issue is in all the files. The red 'X' can appear in any slide (screenshot attached), once that happened, I can not view any of the slide, have to restart SL

Thanks,
Shailesh

Hi Shailesh,

The D drive is not typically a local drive - you'd be looking for the C drive or the desktop.

Can you try importing the problematic file into a new file that is saved to the C drive? 

Hi Ashley,

I have tried that but no luck.
I cannot share the file, but attaching a recorded video.

Hi Shailesh,

I can see the large red X, but I can't see that it's being saved or edited locally. 

If you're not able to share the file here in ELH, could you send it to our Support Engineers? They can take a look at it outside of the public forums and sign an NDA if needed.

Thanks Ashley,

I have removed all course materials (text/graphics etc.) and share the file with the support team.

Thanks Shailesh - if you have the case number handy I can follow along as you work with my team. 

Here it is Case # 01115123...thanks

Thanks Shailesh - I'll follow along in your case! 

Hi Shailesh,

I checked in on your case today and saw that Angelo was able to test it out. He determined that it is corrupt and he shared some steps to try and locate an earlier non-corrupt version on your computer. Please fee free to let Angelo or I know if you have any other questions about this.