Deleted .story file

Jan 11, 2018

I have a LARGE storyline file that I typically access on my "Recent" files. I've created new files since then, and now the file can no longer be accessed under "Recent". I can not find the file on my desktop now to edit, either. I have the zip files and the Storyline Output files, however. Can someone help me pull the Storyline document from the "recent" or is there a way to retrieve the file from the zip or Storyline Output. 

15 Replies
Katie Riggio

Hi, Indrani. Great question!

Here's how to check your temp folder to see if the latest version of your work is there:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you see more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline.  
Indrani Sen

Hi Crystal,

I have been having problems with Storyline 2 for a while. was seeing this message every time I would go to save a file (Please see the attached image). This was very annoying as I have the habit of saving my file almost every 7 minutes. I am paranoid about losing my work. 

So , just two days back,  I uninstalled my copy and then reinstalled again. Yesterday, I was very annoyed  to see this message again , and so decided not to 'save' my file.  And, my fears became a reality when the program shut down in middle of a audio recording.   I was not able to retrieve anything.  I looked all over, and my '%appdata%\Articulate\Storyline  ' folder was empty. 

Do you have any suggestions?  

Thanks so much,



Indrani Sen

Hi Alyssa,

I followed all the steps for Windows 10.  The System Admin actually helped me  with these steps:

Windows 10
You'll need administrative privileges to install software properly. You may need to ask your IT staff for help.
1. Temporarily turn off User Account Control (UAC) and reboot your computer.
2. Right-click the Start button, then select Apps and Features.
3. Select Articulate Storyline 2 from your list of apps and uninstall it.
4. Reboot your computer.
5. Download and extract this zip file on your computer.
6. Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
7. Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.)
If you're still experiencing unexpected behavior after performing the steps above, make sure Microsoft .NET Framework is enabled. Here's how:
1. Type Turn Windows features on or off in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
2. Click Turn Windows features on or off in the search results.
3. Mark the box for .NET Framework 4.7 Advanced Services if it's not already selected and click OK.




However I am still having the same problem.

Here are the attached screenshots.  I have no idea what to do.  Please could you help me out.



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