PowerPoint Import Issues

Hi Thomas

do you want to upload the pptx - happy to see if I can import it into SL for you...might isolate whether the issue is a ppt or SL issue.

Hello Wendy,

Thank you.

AS you can see, it is something very basic and even this one won't open in
Articulate.

Hi Thomas

I had no issue importing that pptx into SL2.

I'm running Windows 10, Office 365

 Hopefully support can assist you

Thank you Wendy.

Was there any delay when you went to import? Or was it fairly quick?

I had no trouble importing into SL2 on Win 10 Office Pro 2013

Straight through Thomas no trouble at all

Thank you Walt.

Good to know

Thanks Wendy.

I now have 2 x Win 10 and 1 each of Office 2013 and Office 365.

Seems to be on my profile or network end :(

You are working locally and not from a network aren't you Thomas...I mean the SL app is on your local drive and the pptx you are trying to import is also local? Sometimes if on a network, usb or external drive you can hit snags.

I am a typical work network, but the files I am trying to import are not on a network drive; they are on my local machine. I have tried to open from a shared drive previously but that was on of the troubelshooting steps.

All the files I have been trying to open, including the one I sent you, are in My Documents folder which is stored locally. I also have admin priveledges on this machine and have tried that as well.

I am organising with my work IT support to try another machine as well, just to see how that goes.

Thanks for the idea

Thanks Thomas and I see that you're working with Miker (on case # 00994742 for my reference) so I'll follow along there as it looks like he also offered a complimentary Go To Assist session so that he could see what was happening on your end. 

Hello all,

Thank you very much for all your help and suggestions. I have taken all this on board but (sigh) I had to resort to a system reinstall to try and fix the issue. It is 4 hours of my life I won't get back :)

The good news is that it worked!!

Didn't point to the root cause but I am happily importing just fine!

Thanks again

Well glad you're back to normal Thomas, but sorry you lost some work time! Let's hope that was a one time thing, but if you run into any odd behavior again don't hesitate to reach out to our team - they're around 24/7 to help!